Plantronics W440 manual Troubleshooting and Common Questions, My headset is unstable

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9 Troubleshooting and Common Questions

My headset is unstable.

When you wear the headset, the microphone should rest as close to your cheek as possible

 

without touching. The microphone can be adjusted inward by the pivoting earpiece to optimise the

 

position of the headset. See Wearing the Headset.

When I dial from my softphone application, nothing happens.

Speaking and/or listening volume is too low or too high.

Ensure your headset is charged.

Ensure your headset is subscribed to the USB adapter. See Subscribing a Headset.

Ensure that the Plantronics software is installed. To download, visit plantronics.com/software.

Ensure that you are using a compatible softphone application. For a list of compatible softphones, visit plantronics.com/software.

If the Plantronics software is not installed and you do not have a compatible softphone, you must first press the call control button and then use the softphone interface to place/answer/end calls.

Ensure that the headset is the default sound device. The Plantronics control panel will launch the sound devices control panel by going to Plantronics Control Panel > Preferences > General – Launch Audio Devices Control Panel.

Disconnect and re-connect the USB adapter. It will be solid red until it subscribes to the headset; it will be solid green when successfully subscribed to the headset.

Restart your computer.

Adjust headset listening volume with volume button.

Adjust listening/speaking volumes in the computer’s sound control panel/system preferences. Adjust listening/speaking volumes in the softphone application.

The sound is distorted or I hear an echo in the headset.

Reduce speaking and/or listening volume on the computer using your softphone application. Point microphone towards your chin.

If the distortion is still present, lower the volume on the headset.

I can no longer hear any audio through my PC Speakers.

For Windows XP systems

Refer to the “Audio” tab of the “Sounds and Audio Devices” option in your PC Control Panel.

Under “Sound Playback”, change the default setting from Savi Office to your PC speakers.

Click “OK” to confirm your change.

For Windows Vista systems

Refer to the “Sound” option in your PC Control Panel.

Under the “Playback” tab, change the default setting from “Speakers Savi Office” to your PC speakers. Click “OK” to confirm your change.

For Mac OS X

Choose Apple menu > System Preferences and click Sound.

Click Output, and then select “Internal Speakers” or your speaker choice.

Talk time performance is significantly

The replaceable battery is wearing out. Contact plantronics.com to purchase a new battery. Use

degraded even after a full recharge.

only the battery type supplied by Plantronics.

 

 

Plantronics Savi User Guide

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Contents Savi W440 Welcome Contents Package Contents Savi WH500 Headset Features System FeaturesInstalling the Headset Battery Headset SetupCustomize the Headset Fitting the Headset with a Headband Wearing the HeadsetDocking and Charging the Headset System SetupConnecting the Power Supply Connecting the USB Adapter to your PCUSB Adapter Status USB Indicator Light USB Adapter Indicator LightMuting a Headset During a Call Using Your Headset SystemPowering Up the Headset Talk TimeHeadset Tones Placing the Headset in Sleep ModeBattery Life Headset Indicator LightSoftphone Compatibility Software InstallationMaking Calls With your Headset and PC Making Calls With Your Headset and PCConferencing Up to Three Guest Headsets Plantronics Control Panel Options Feature Settings DefaultDevices Tab Anti-Startle Feature Set LockG616 Audio Limiting Options Feature DefaultChange Your Password Applications TabAbout Tab Preferences TabInstall Checked Updates Plantronics Update ManagerCheck for Updates Automatically Check for Updates NowMy headset is unstable Troubleshooting and Common QuestionsLeft Ear Headset/Savi System Button Functions AppendixRight Ear Headset/Savi System Button Functions Plantronics, Inc Plantronics BV Encinal Street

W440 specifications

The Plantronics W440 is a versatile wireless headset designed for professionals who require flexibility and high-quality audio during their communications. This headset is particularly suited for those in busy office environments, remote workers, and anyone who frequently engages in extended calls.

One of the standout features of the Plantronics W440 is its impressive wireless range. Users can enjoy a freedom of movement with up to 300 feet of connectivity from their desk or phone, allowing them to multitask without being tethered to their devices. This is especially beneficial in open office environments where colleagues might need to communicate or collaborate without being physically present at their desks.

The W440 is equipped with advanced audio technology, including wideband audio and noise-cancellation capabilities. This ensures crystal-clear voice quality and minimizes background noise, providing a professional and distraction-free communication experience. The headset employs digital signal processing (DSP) to enhance audio clarity, making it ideal for both phone calls and multimedia use.

Comfort is another critical aspect of the W440's design. It features plush ear cushions and an adjustable headband, allowing for extended use without discomfort. The lightweight design further enhances its usability, making it suitable for all-day wear. Users can easily adjust the fit for optimal comfort, ensuring that they remain focused on their tasks.

Connectivity options are diverse with the W440, which can connect to both desk phones and computers via USB. The intelligent battery management system provides up to 7 hours of talk time on a single charge, with a quick charge feature that allows for short breaks to be utilized for battery replenishment.

In addition to its excellent features, the W440 is built with user-friendly controls, including call answer, volume control, and mute functions directly on the headset. This promotes convenience and efficiency, as users can manage their calls effortlessly.

The Plantronics W440 combines functionality with high-quality audio performance, making it an ideal choice for professionals seeking a reliable and comfortable wireless headset solution for their daily communication needs. Its impressive range, noise-canceling capabilities, and user-centric design position it as a standout option in the wireless headset market.