Defy Appliances WMY 71283 MLCM manual Problem Reason Solution

5Troubleshooting

Problem	Reason	Solution
Programme cannot be started or	Washing machine has switched to self protection	ŠŠ Press and hold On / Off button for 3 seconds.
selected.	mode due to a supply problem (line voltage, water	(see. "Cancellation of program")
	pressure, etc.).
Water in the machine.	Some water might have remained in the product due	ŠŠThis is not a failure; water is not harmful to the
	to the quality control processes in the production.	machine.
Machine does not fill with water.	Tap is turned off.	ŠŠTurn on the taps.
	Water inlet hose is bent.	ŠŠFlatten the hose.
	Water inlet filter is clogged.	ŠŠClean the filter.
	Loading door may be open.	ŠŠClose the door.
Machine does not drain water.	Water drain hose might be clogged or twisted.	ŠŠClean or flatten the hose.
	Pump filter is clogged.	ŠŠ Clean the pump filter.
Machine vibrates or makes noise.	Machine might be standing unbalanced.	ŠŠAdjust the feet to level the machine.
	A hard substance might have entered into the pump	ŠŠClean the pump filter.
	filter.
	Transportation safety bolts are not removed.	ŠŠRemove the transportation safety bolts.
	Laundry quantity in the machine might be too little.	ŠŠAdd more laundry to the machine.
	Machine might be overloaded with laundry.	ŠŠ Take out some of the laundry from the machine
		or distribute the load by hand to balance it
		homogenously in the machine.
	Machine might be leaning on a rigid item.	ŠŠMake sure that the machine is not leaning on
		anything.
There is water leaking from the	Water drain hose might be clogged or twisted.	ŠŠClean or flatten the hose.
bottom of the washing machine.
	Pump filter is clogged.	ŠŠClean the pump filter.
Machine stopped shortly after the	Machine might have stopped temporarily due to low	ŠŠIt will resume running when the voltage restores to
programme started.	voltage.	the normal level.
Machine directly discharges the	Draining hose might not be at adequate height.	ŠŠConnect the water draining hose as described in
water it takes in.		the operation manual.
No water can be seen in the	The water level is not visible from outside of the	ŠŠThis is not a failure.
machine during washing.	washing machine.
Loading door cannot be opened.	Door lock is activated because of the water level in	ŠŠDrain the water by running the Pump or Spin
	the machine.	programme.
	Machine is heating up the water or it is at the spinning	ŠŠ Wait until the programme completes.
	cycle.
	Child lock is engaged. Door lock will be deactivated	ŠŠWait for a couple of minutes for deactivation of
	a couple of minutes after the programme has come	the door lock.
	to an end.
Washing takes longer time than	Water pressure is low.	ŠŠMachine waits until taking in adequate amount
specified in the manual.(*)		of water to prevent poor washing quality due to
		the decreased amount of water. Therefore, the
		washing time extends.
	Voltage might be low.	ŠŠWashing time is prolonged to avoid poor washing
		results when the supply voltage is low.
	Input temperature of water might be low.	ŠŠRequired time to heat up the water extends in cold
		seasons. Also, washing time can be lengthened to
		avoid poor washing results.
	Number of rinses and/or amount of rinse water might	ŠŠMachine increases the amount of rinse water
	have increased.	when good rinsing is needed and adds an extra
		rinsing step if necessary.
	Excessive foam might have occurred and automatic	ŠŠ Use recommended amount of detergent.
	foam absorption system might have been activated
	due to too much detergent usage.
Programme time does not	Timer may stop during water intake.	ŠŠTimer indicator will not countdown until the
countdown. (On models with		machine takes in adequate amount of water. The
display) (*)		machine will wait until there is sufficient amount
		of water to avoid poor washing results due to lack
		of water. Timer indicator will resume countdown
		after this.
	Timer may stop during heating step.	ŠŠTimer indicator will not countdown until the
		machine reaches the selected temperature.
	Timer may stop during spinning step.	ŠŠAutomatic unbalanced load detection system
		might be activated due to the unbalanced
		distribution of the laundry in the drum.

Washing Machine / User’s Manual 23 / EN