Troubleshooting | 11 02 |
Some solutions may require you to disconnect the electricity and water supply.
Symptom | Possible causes | Solutions |
LCD display is blank | There is no power to the machine. |
Ensure the machine is plugged in and switched on. Check the fuse and also that the circuit breaker has not tripped.
Certain spin speeds, temperatures or | There are limits set on these options for | (See section | 9 | 02) for the programme |
soil types cannot be selected | each programme to prevent unsuitable | options wash table. | ||
| options being selected. |
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Cannot open outer door | Machine has not finished the cycle. | Wait for the machine to finish the cycle | ||
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| before opening the door. To cancel the | ||
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| wash hold down the ‘Cancel’ button. | ||
Machine has paused and the water level is too high or the water is too hot.
Child lock is active.
Power cut or any other cause not listed above.
Press ‘Start’ to resume the wash.
Hold down the ‘Minimum iron’ button until ‘Child lock off’ is shown on LCD display.
Follow the ‘Emergency door release’ instructions in (section 10 03).
Machine leaks water | Coin trap cover is not in place, or the |
| plug is not closed. |
Turn off the water supply to the machine and ensure that the coin trap cover is correctly fitted and that the plug is closed, (see section 10 02).
Machine is not level.
Drainage hose is not connected correctly.
Adjust the feet until the machine is level, (see section 5 03).
Check the drainage hose is draining into a suitable place (drain, sink or standpipe), (see section 5 02).
Inlet hoses are not positioned or correctly fitted.
Ensure the hoses are fitted correctly, (see section 5 02).
Soap tray is open. | Close the soap tray. | |||
Soap tray is blocked with detergent |
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Remove soap tray and clean(((see section | 10 | 01). | ||
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Machine shakes during the cycle | 2 adjustable front feet are not level. |
| RollerjackTM handle has not been replaced |
| under the machine. |
Adjust feet until the machine is level, (see section 5 02).
Return the RollerjackTM handle carefully to its position under the machine, (see section 4 01).
Burning smell | Transit packaging not removed. | Remove top, rear and front packaging, | ||
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| (see section | 4 | 01). |
| Transit packaging is removed | Call Dyson helpline. | ||
Clothes warm at end of cycle | Hot and cold pipes reversed. | Check orientation of hot and cold pipes. |