Frequently asked questions
The door will not open when the "Door" button is pressed.
Possible cause | Solution |
The washer has no | Insert the plug into the outlet. |
power. |
|
The washer is not | Turn on the washer using the "On / Off" button. |
turned on. |
|
The program lock is | Deactivate the program lock as described in "Locking |
activated. | the washer - Electronic program lock". |
The Child Lock function | Deactivate the Child Safety Lock as described in |
is activated. | "Locking the washer - Child Safety Lock". |
Power failure | To open the drum door, see "Frequently asked |
| questions - Opening the drum door during a power |
| failure." |
The door was not | Push on the drum door and at the same time, press |
properly closed. | the "Door" button. |
There is still water in | Clean the drain filter and the drain pump as |
the drum and the | described in "Cleaning and Care - Cleaning the drain |
washer cannot drain it | pump". |
away. |
|
As a safeguard against scalding, the drum door cannot be opened if the wash water temperature is over 130°F (55°C).
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