TROUBLESHOOTING & CUSTOMER SUPPORT
PROBLEM | POSSIBLE CAUSE | SOLUTION | |
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Unit fails to steam. Lighted | Unit is not plugged in. | Plug into electrical | |
On/Off Switch does not |
| outlet. | |
illuminate. |
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Household Circuit Breaker / | Reset Circuit Breaker / | ||
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| Ground Fault Interrupter has | Ground Fault Interrupter, or | |
| tripped or blown a fuse. | replace fuse. If you need | |
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| assistance, contact a licensed | |
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| electrician. | |
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Unit fails to steam. Lighted | Water Tank is empty. | Refill Water Tank using | |
On/Off Switch does |
| procedures on page 10 of this | |
illuminate. |
| manual. | |
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| Mineral | Follow Removing Mineral | |
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| 13 of this manual. | |
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Excessive gurgling in Steam | Condensation in Steam Hose. | Some gurgling is a natural | |
Hose and Steam Nozzle / |
| effect of steaming process. | |
water drips from Steam |
| For excessive gurgling or | |
Nozzle. |
| dripping water, point Steam | |
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| Nozzle towards ground and | |
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| shake to remove excess water | |
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| droplets. | |
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Steam output is weak or | Mineral | Follow Removing Mineral | |
intermittent. |
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| 13 of this manual. | |
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| CUSTOMER SUPPORT |
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| For problems with your Fabric Steamer, please refer to the troubleshooting |
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| solutions located above. Additional inquiries should be directed to our Customer |
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| Support services through our Web site, www.steamfast.com, on the Service Request |
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| Web page. |
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| If you do not have internet access, you may also contact our Customer Support |
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| department by telephone, at (800) |
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| NOTE: In order for our customer service representatives to help you as |
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| quickly and efficiently as possible, please have the following information ready |
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| before calling: |
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| - Purchase information (where and when you purchased this product) |
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| - Product Serial Number |
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14 |
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| Top Innovations, Inc. | ||