7Troubleshooting
Programme cannot be started or selected.
•Washing machine has switched to self protection mode due to a supply problem (line voltage, water pressure, etc.). >>> Press and hold Start / Pause / Cancel button for 3 seconds to reset the machine to factory settings. (See "Canceling the
programme") Water in the machine.
•Some water might have remained in the product due to the quality control processes in the production. >>> This is not a failure; water is not harmful to the
machine.
There is water leaking from the bottom of the washing machine.
•Likely problems with hoses or the pump filter. >>> Be sure the seals of the water inlet hoses are securely fitted. Attach the hose to the tap tightly.
•Pump filter might not be closed fully. >>> Make sure that the pump filter is
completely closed. Machine does not fill with water.
•Tap is turned off. >>> Open the inlet water taps fully.
•Water inlet hose is bent. >>> Flatten the water inlet hose.
•Water inlet filter is clogged. >>> Clean the water inlet filter.
•The loading door is ajar. >>> Close the Loading Door. Machine does not drain water.
•Water drain hose might be clogged or twisted. >>> Clean or flatten the hose.
•Pump filter is clogged. >>> Clean the pump filter.
Machine vibrates or makes noise.
•Machine might be standing unbalanced. >>> Adjust the feet to level the machine.
•A hard substance might have entered into the pump filter. >>> Clean the pump filter.
•Transportation safety bolts are not removed. >>> Remove the transportation safety bolts.
•Laundry quantity in the machine might be too little. >>> Add more laundry to the machine.
•Machine might be overloaded with laundry. >>> Take out some of the laundry from the machine or distribute the load by hand to balance it homogenously in the machine.
•Machine might be leaning on a rigid item. >>> Make sure that the machine is not
leaning on anything.
Machine stopped shortly after the programme started.
•Machine might have stopped temporarily due to low voltage. >>> It will resume
running when the voltage restores to the normal level. Machine directly discharges the water it takes in.
•Draining hose might not be at adequate height. >>> Connect the water draining hose as described in the operation manual.
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