Symptom | Solution |
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Unsatisfactory washing results | ● | Too little detergent or unsuitable detergent has been used. An |
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| insufficient amount of detergent leaves the laundry looking grey and |
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| causes lime scale to form. |
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| ● | Stubborn stains have not been treated prior to washing |
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| ● | The correct wash programme/temperature has not been selected. |
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| ● | Too much laundry has been placed in the drum. |
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The machine vibrates when | ● | The internal packing has not been removed. |
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spinning | ● | The machine is in contact with the wall or furniture. |
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| ● | The machine is not level and stable (check diagonally). |
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| ● | The washing load is badly distributed in the drum. |
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| ● | Maybe there is very little laundry in the drum. |
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The door will not open | ● | The water level is above the bottom edge of the door. |
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| ● | The machine is heating the water or drying the laundry. |
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| ● | The drum is turning. |
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Spinning starts late or the | ● | The electronic balance control device has cut in because the laundry is |
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machine does not spin |
| not evenly distributed in the drum. The laundry is redistributed by |
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| reverse rotation of the drum. This may happen several times before |
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| the unbalance disappears and normal spinning can resume. If, after few |
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| minutes, the laundry is still not evenly distributed in the drum, the |
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| machine will not spin. In this case, redistribute the load manually and |
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| select the spin programme. |
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The machine makes an unusual | ● | The machine is fitted with a type of motor which makes an unusual |
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noise |
| noise compared with other traditional motors. This new motor |
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| ensures a softer start and more even distribution of the laundry in the |
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| drum when spinning, as well as increased stability of the machine. |
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No water is visible in the drum | ● | Machines based on modern technology operate very economically |
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| using very little water without affecting performance. |
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The machine does not dry or | ● | The drying time or degree of drying has not been selected |
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does not dry properly | ● | The water tap is not turned on (E10) |
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| ● | The drain filter is clogged (E20) |
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| ● | The machine is overloaded |
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| ● | The selected drying time or degree of dryness was not suitable for the |
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| laundry. |
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