Repairs - after sales service
Your appliance comes with a three year warranty. If it is not working correctly refer to "Something not working". If a fault occurs which you can not resolve through following the advice and information contained within this instruction manual, the next step is to contact our extended warranty administrators on:
0844 871 7771
They will give you details for your local service engineer. Before calling out an engineer, please ensure you have read the details under the heading “Something not working”.
When you contact your local service engineer you will need to give the following details:
1.Your name, address and post code
2.Your telephone number
3.Clear and concise details of fault
4.The purchase date as found on your receipt
5.The model and serial number of the appliance. So that you always have these numbers at hand, we recommend you to make a note of them here:
•Mod.......................................
•P.N.C.....................................
•S.N.........................................
IMPORTANT : If you call out an engineer to a fault listed under the heading ''Something not working'', or to repair a fault caused by incorrect use or installation, a charge will be made even if the appliance is under guarantee.
Spare parts
Always insist on genuine spare parts. An authorised service engineer should service this product, and only genuine spare parts should be used. Under no circumstances should you attempt to repair the appliance yourself. Repairs carried out by inexperienced persons may cause injury or serious malfunctioning. Contact your local John Lewis branch.
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