Samsung WE357A7R, WE357A7W, WE357A7S, SK-3A1 Temperature control feature as your Washer determines

troubleshooting

fills with the wrong	•	Turn both faucets on fully.
temperature water.	• Make sure the temperature selection is correct.
	• Make sure the hoses are connected to the correct faucets.
		Flush water lines.
	• Check the water heater. It should be set to deliver a minimum 120°
		F (49° C) hot water at the tap. Also check the water heater capacity
		and recovery rate.
	• Disconnect the hoses and clean the screens. The hose filter screens
		may be plugged.
	• As your Washer is filling, the water temperature may change as
		the automatic temperature control feature checks incoming water
		temperature. This is normal.
	• While your Washer is filling, you may notice just hot and/or just
		cold water going through the dispenser when cold or warm wash
		temperatures are selected. This is a normal function of the automatic
		temperature control feature as your Washer determines the
		temperature of the water.
door locked or will not	•	Press the Start/Pause Button to stop your Washer.
open.	• Your Washer door will remain locked during the heating portion of the
		Sanitize Cycle
	• It may take a few moments for the door lock mechanism to
		disengage.
does not drain and/or spin.	•	Check the fuse or reset the circuit breaker.
	• Straighten the drain hoses. Eliminate kinked hoses. If there is a drain
		restriction, call for service.
	• Close the door and press the Start/Pause Button. For your safety,
		your Washer will not tumble or spin unless the door is closed.
load is too wet at the end of	•	Use the High or Extra High spin speed.
the cycle.	• Use high efficiency detergent to reduce over–sudsing.
	• Load is too small. Very small loads (one or two items) may become
		unbalanced and not spin out completely.
leaks water.	•	Make sure the door is firmly closed.
	• Make sure all hose connections are tight.
	• Make sure the end of the drain hose is correctly inserted and secured
		to the drainage system.
	•	Avoid overloading.
	• Use high efficiency detergent to prevent over–sudsing.
has excessive suds.	•	Use high efficiency detergent to prevent over-sudsing.
	• Reduce the detergent amount for soft water, small or lightly soiled
		loads.
	• Non-HE detergent is NOT recommended.

20_ Troubleshooting