GE Dryer Problem Solver, Problem Possible Cause What To Do, Washer won’t operate

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Problem Solver

www.GEAppliances.com

For a complete list of solutions to common washer problems, use the Troubleshooting Tips feature located by pressing the HELP button while on the washer Home Screen (see Using the Troubleshooter).

If your washer will not operate, check the Problem Solver below:

Problem

Possible Cause

What To Do

Washer won’t operate

Control panel is asleep

• This is normal. Press POWER, the Touch Screen

 

 

 

or any button to activate the control panel.

 

 

 

 

 

 

Washer is unplugged

• Make sure cord is plugged securely into a working outlet.

 

 

 

 

 

 

Water supply is turned off

• Turn both hot and cold faucets fully on.

 

 

 

 

 

 

Controls are not set properly

• Make sure the cycle was set correctly, close the lid and

 

 

 

press START.

Lid is open—safety feature. Prevents the washer from filling and operating when lid is up

•Close lid and reset cycle, to the beginning if necessary.

Circuit breaker/fuse is

• Check house circuit breakers/fuses. Replace fuses or

tripped/blown

reset breaker. Washer should have separate outlet.

 

 

Electronics need to be reset

• Unplug washer, wait 2 minutes, plug back in and press

 

POWER.

 

 

START was not pressed after a

• Press START.

cycle was set

 

 

 

Extremely low water pressure

• Press START again.

 

 

Washer is too cold

• If the washer has been exposed to temperatures below

 

freezing for an extended period of time, allow it to warm

 

up before pressing POWER. Otherwise, the display will

 

not come on.

Water not filling properly Filter clogged or fill hoses may be kinked

•Make sure that the water valve filters (blue and orange screen must be free of solids) on the unit are not clogged. Turn off water and check filter by disconnecting hose at machine. Check that fill hoses are not kinked or clogged.

Energy efficiency

• This is an energy efficient washer. As a result, the

 

temperature settings for this washer may be different

 

than non-energy efficient washers.

 

 

Insufficient water supply

• Make sure that the water supply is turned on. Make sure

 

that the water faucets are turned to their completely

 

open positions.

 

 

The washer lid is open

• The washer lid must be closed for all washer cycle

 

operations. If the lid is opened during washer

 

operation, all functions will stop, including water filling.

 

 

Incorrect fill hose connection

• Make sure that the fill hoses connect the hot water

 

supply to the hot inlet on the washer, and the cold water

 

supply to the cold inlet on the washer (hot to hot, cold

 

to cold).

 

 

Water fill optimization

• Water may not cover the top level of the clothes. This is

 

normal for this high efficiency washer. The water fill is

 

optimized by the system for best wash performance.

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Contents Washers Water Heater Safety When Using the Washer Washer Control Panel Features of the washer control panelGetting Started Quick StartSummary Screen Start StopWashing by Color Washing by Garment Type Washing Using Special CyclesWash Cycles Select By Garment to wash loads sorted by garment typePress Stain Inspector Washing Using Stain InspectorBefore OK Treating Fabric Stain Inspector Stain SelectionsSummary Screen Changing Wash TemperatureAbout Summary Screen Changing the Soil LevelAre YOU Using Presoak Additives ? Adjusting the Time SettingsDelay Time About the Wash OptionsCreating Using a My Cycle About My Cycles FeatureMy Cycles MY CyclesModifying, Renaming or Deleting a My Cycle To modify the settings of a My Cycle from the Home ScreenTo rename a My Cycle from Home Screen To delete a My Cycle from the Home ScreenUsing the Troubleshooter About the Help FeatureFinding Help Using Home Screen HelpMachine Preferences Setting Machine PreferencesWasher Features Using Liquid Bleach Dispenser DrawerAdding Fabric Softener Pretreat Additives Adding DetergentDo not exceed the maximum fill line Do not exceed the maximum fill line to avoid oversudsingSorting Wash Loads Loading and Using the WasherLoading the Washer Fabric Care LabelsCare Cleaning Washer Proper Use of Detergent Loading and Using the WasherBefore YOU Begin For Your Safety Electrical RequirementsPlumbing Requirements Grounding InstructionsWasher Location Washer DimensionsRequirements for Alcove or Closet Installation Parts Included Switch Washer and Dryer Backsplashes OptionalTools YOU will Need Unpack the WasherConnect Water Hoses to House Utilities Attach Water Hoses to WasherMove Washer Close to House Utilities Attach Drain Hose to House DrainAttach Serial Cable for WASHER/DRYER Communication SET Rear LegsLevel the Washer OW E Plug Washer Washer StartupServicing Remove Backsplash Rear Cover Remove Washer BacksplashRemove Dryer Backsplash Disconnect Washer Control BoardDisconnect Dryer Control Board Remove Control Board from Washer BacksplashReconnect Dryer Control Board Switch BacksplashesAttach Dryer Backsplash Remove Control Board from Dryer BacksplashAttach Washer Backsplash Reconnect Power Supply to Washer and DryerAttach Washer Control Board to NEW Backsplash Reconnect Washer Control BoardWasher won’t operate Problem SolverProblem Possible Cause What To Do Water standing in the tub Washer will not drainWater leaks every load Water leaksProblem Solver Stopping Repeated startingSound of water being added After the washer has alreadyFrom the date Washer WarrantyOriginal purchase Year From the dateConsumer Support GE Appliances Web site Schedule ServiceLavadoras Seguridad DEL Calentador DE Agua Cuando USE SU Lavadora Funciones del tablero de control de su lavadora Panel de control de su lavadoraPantalla Resumen Comenzar rápidoComenzar Lavando por los ciclos especiales Ciclos de lavadoAntes OK DE Tratar LA Tela Cómo lavar usando el Inspector de manchasEl inspector de manchas provee ideas sobre el Presione Inspector DE ManchasSelecciones de manchas Inspector de machas Acción de lavado Pantalla de resumenAcerca de la Pantalla de resumen Cómo ajustar los ajustes del tiempo Acerca de las opciones de lavadoOpciones ¿ Está Usando Aditivos DE Remojo ?Acerca de la función My Cycles Mis ciclos My Cycles Mis ciclosCómo crear Usar My Cycle Mi ciclo MIS CiclosPara borrar un My Cycle Mi ciclo de la Pantalla Home Cómo Modificar, renombrar o borrar un My Cycle Mi cicloPara renombrar un My Cycle Mi ciclo de la Pantalla Home Buscador DE Problemas Cómo usar el solucionador de problemasAyuda Acerca de la función de ayudaPara cambiar el volumen de la señal del final del ciclo Para cambiar el volumen del silbido del botónCómo ajustar las preferencias de la máquina Preferencias DE LA Máquina¡ADVERTENCIA! 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