GE Dryer Washer will not drain, Water standing in the tub, Water leaks every load, Has finished

Problem Solver

www.GEAppliances.com

For a complete list of solutions to common washer problems, use the Troubleshooting Tips feature located by pressing the HELP button while on the washer Home Screen (see Using the Troubleshooter).

If your washer will not operate, check the Problem Solver below:

Problem	Possible Cause	What To Do
Washer will not drain—	Kinked drain hose or drain	• Ensure that the drain hose is not kinked. Per the
water standing in the tub	located higher than 8′ above floor	recommended installation instructions, the drain outlet
		cannot be over 8′ above the floor.
Water leaks every load	Hoses not installed correctly	• Check all fill and drain hose connections to ensure that
		they are tight and secure.
Water leaks	Oversudsing of detergent	• Oversudsing may create leaks, and may be caused by the
		type and amount of detergent used. High efficiency
		detergent is recommended. Make sure that detergent
		and any additives are put into the correct dispenser bins.
		Follow the detergent manufacturer’s recommendations
		for the amount of detergent, but try using less detergent,
		especially if home water conditioning or water softening
		units are used.
Display blank after cycle	Five minutes have passed	• This is part of normal operation. The display is designed
has finished	without input	to automatically turn off after 5 minutes of inactivity.
		Settings will remain saved after the display has turned off.
Display LCD color	Perceived color of display	• This is normal.
appears different	depends on viewing angle
between washer and dryer
Washer not communicating	Dryer settings are not displayed	• The recommended dryer settings will be displayed only
with the dryer		after the first time the washer or dryer touchscreen is
		activated following a completed wash cycle. After the
		recommended settings are displayed, the five minute
		timeout feature on the dryer will erase the recommended
		cycle. If the LCD times out before the cycle is started,
		you can press the washer recommended cycle button
		to recall your previous washer load information.
	Option disabled	• Make sure that the communication feature is enabled.
		First push the HOME button and then HELP. Then
		select machine preferences and washer/dryer
		communication. Press the selection bar to display “on”
		and select “ok”. Press the HOME button to begin cycle
		selection.
	Poor cable connection	• If the cable connecting the washer and dryer is not
		securely attached, communication will be affected.
		Ensure that the cable is securely attached to both the
		washer and dryer at the back of the units. This should
		be checked especially if the backsplashes were reversed.
Incomplete or no	Detergent bins clogged from	• Make sure that detergent and additives are put into
dispensing of detergent	incorrect filling	the correct dispenser bins. If liquid detergent is used,
		make sure that the liquid detergent insert box is in the
		dispenser bin. If powdered detergent is used, make sure
		that the liquid detergent insert box is not used. Liquids
		must be put in the fabric softener and pre-treat bins.
		For all detergent types, always make sure that the
		dispenser box is fully closed before the start of the cycle.

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