Service/Parts Information ____________
Service
Service must be performed by a qualified trained technician. If service is required, contact the reseller from whom the equipment was purchased. If the reseller cannot be contacted or is unknown, contact the Service Department for a reseller in your area.
Note
!When contacting the Service Department, be sure to give them the correct model number and serial
number so that your inquiry is handled in an expeditious manner.
Parts
Replacement parts should be purchased from the reseller from whom the equipment was purchased. If the reseller cannot be contacted or is unknown, contact the Parts Department for a reseller in your area. Parts may also be purchased directly from the factory by calling the Parts Department at +1 (508)
Note
!When ordering replacement parts from the reseller or the manufacturer, be sure to give them the
correct model number and serial number so that your parts order can be processed in an expeditious manner.
Warranty Information _________________
Returning Warranty Cards
Before any dryer leaves the factory test area, a warranty card is placed on the inside of the main door glass. These warranty cards are intended to serve the customer where we record the individual installation date and warranty information to better serve you should you file a warranty claim.
If a warranty card did not come with your dryer, contact the Warranty Department or the Service Department at +1 (508)
Important
!A separate warranty card must be completed and returned for each individual dryer.
Note
!Be sure to include the installation date when returning the warranty card(s).
Warranty
For a copy of the commercial warranty covering your particular dryer(s), contact the reseller from whom you purchased the equipment and request a dryer warranty form. If the reseller cannot be contacted or is unknown, warranty information can be obtained from the factory by contacting the Warranty Department at +1 (508)
Note
!Whenever contacting the factory for warranty information, be sure to have the dryer’s model
number and serial number available so that your inquiry can be handled in an expeditious manner.
Returning Warranty Parts
All dryer or parts warranty claims or inquiries should be addressed to the Warranty Parts Department. To expedite processing, the following procedures must be followed:
No parts are to be returned without prior written authorization R.M.A. from the factory.
Note
!An R.M.A. is valid for only 30 days from date of issue.
The R.M.A. issued by the factory, as well as any other correspondence pertaining to the returned part(s), must be included inside the package with the failed merchandise.
Each part must be tagged with the following information:
Model number and serial number of the dryer from which part was removed.
Nature of failure (be specific). Date of dryer installation. Date of part failure.
Specify whether the part(s) being returned is for a credit, replacement, or a refund.
Note
!If a part is marked for a credit or a refund, the invoice number covering the purchase of the
replacement part must be provided.
Warranty tags (Part No. 450064) are available at “no charge” from ADC upon request.
The company returning the part(s) must clearly note the complete company name and address on the outside of the package.
All returns must be properly packaged to ensure that they are not damaged in transit. Damage claims are the responsibility of the shipper.
Important
!No replacements, credits, or refunds will be issued for merchandise damaged in transit.
All returns should be shipped to the factory in such a manner that they are insured and a proof of delivery can be obtained by the sender.
Shipping charges are not the responsibility of ADC. All returns should be “prepaid” to the factory. Any “C.O.D.” or “COLLECT” returns will not be accepted.
Important
!No replacements, credits, or refunds will be issued if the claim cannot be processed due to insufficient
information. The party filing the claim will be notified in writing, either by “FAX” or “CERTIFIED MAIL – Return Receipt Requested,” as to the information necessary to process claim. If a reply is not received by the Warranty Department within 30 days from the FAX/letter date, then no replacements, credits, or refunds will be issued, and the merchandise will be discarded.
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