Polycom IP 600 SIP 1.6.X manual Multiple Call Appearances

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Multiple Call Appearances

Each line on the phone can be configured to have one or more call appearances. More than one call appearance is useful if there is an active call and an incoming call arrives on the same line. In the example shown, extension 9301 is in an outbound call with 9304. The second diagram shows an incoming call from John Brown. To answer this incoming call, put the original call on Hold or press the key to access the new call. Soft key labels will be updated on the display with these options:

1.Answer the incoming call.

2.Reject the incoming call.

3.Forward the incoming call to another exten- sion.

Answering the incoming call places the original call on Hold and refreshes the soft key labels as indicated (third illustration). If more than two call appearances are in use, two will appear on the display and the total number will be indicated by a counter at the bottom right corner of the display. For example “2/3” indicates that the highlighted call is the second one out of a total of three.

In the example case illustrated, another out- bound call can be placed on the same first line. Press Hold during the first call and press NewCall to obtain dial tone and a new call appearance for a second call.

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Contents User Guide SoundPoint IP 600 SIP Contents Optional Features Power Adapter Parts ListIntroduction Polycom SoundPoint IP 600 SIPConnecting Network and Power Source Installing SoundPoint IP 600 SIPAC Power Option In-Line Power OptionAttaching the Base Connecting the Handset and Optional HeadsetFeatures Key Descriptions Feature Key DescriptionUsing the Handset Using SoundPoint IP 600 SIPUsing Hands-Free Speakerphone Mode Using the HeadsetCall Hold and Resume Answering a CallMultiple Calls on Hold Microphone MuteLocal Conferencing General Key UseSplitting a Conference Transferring a CallVolume Adjustment Call TimerEnding a Call RedialDo Not Disturb Headset Memory ModeTime and Date Display ContrastCall Lists Ring TypeContact Directory See also Distinctive Ringing / Call TreatmentTo search for a particular contact Speed DialExample To assign Jane to a Speed Dial key DirectoryMultiple Keys Per Line Multiple LinesMultiple Call Appearances Voice Mail Shared LinesTo listen to voice messages Select Message Center*, †Multilingual Support Localization Distinctive Ringing / Call TreatmentTo set a distinctive ring for a local contact To change languagePhone Reboot Optional FeaturesText Messaging To read text messagesSelect Instant Messages Presence / Status / Buddy ListsTo send a text message Presence To view and change Presence settingsNo Dial-Tone TroubleshootingNo Display, Incorrect Display, or Bad Contrast No RingingNo Response from Feature Key Presses Safety and CompliancePart 15 Rules Class B Digital Device or PeripheralPolycom Limited Warranty and Limitation Liability Exclusions Warranty ExclusiveService Agreements Disclaimer Limitations of LiabilityGoverning Law Copyright NoticeSoftware is Provided AS Polycom, Inc Barber Lane Milpitas, CA