Returns Procedure
The user must send the merchandise prepaid, in the original box, and with its original packing and accessories. CHAUVET® will not issue call tags.
Call CHAUVET® and request a Return Merchandise Authorization (RMA) number before shipping the fixture. Be prepared to provide the model number, serial number, and a brief description of the cause for the return.
The user must clearly label the package with a Return Merchandise Authorization (RMA) number. CHAUVET® will refuse any product returned without an RMA number.
DO NOT write the RMA number directly on the box. Instead, write it on a properly affixed label.
Once you have received the RMA number, please include the following information on a piece of paper inside the box:
∙Your name
∙Your address
∙Your phone number
∙The RMA number
∙A brief description of the problem
Be sure to pack the fixture properly. Any shipping damage resulting from inadequate packaging will be the customer’s responsibility. As a suggestion, proper UPS packing or
CHAUVET® reserves the right to use its own discretion to repair or replace returned product(s).
Contact Information
World Headquarters | United Kingdom & Ireland | ||
CHAUVET® |
| CHAUVET® Europe Ltd. | |
General Information |
| General Information | |
Address: | 5200 NW 108th Avenue | Address: | Unit 1C |
| Sunrise, FL 33351 | Brookhill Road Industrial Estate | |
Voice: | (954) |
| Pinxton, Nottingham, UK |
Fax: | (954) |
| NG16 6NT |
Toll free: | (800) | Voice: | +44 (0)1773 511115 |
Technical Support |
| Fax: | +44 (0)1773 511110 |
Voice: | (954) | Technical Support |
|
Fax: | (954) |
| |
Email: | tech@chauvetlighting.com | Email: | uktech@chauvetlighting.com |
World Wide Web |
| World Wide Web |
|
| www.chauvetlighting.com |
| www.chauvetlighting.co.uk |
Arena™ Hazer 3 User Manual (Rev. 02) | Page 13 of 16 |