Thermador CGB30RCULP Service Before Phoning for Service, Troubleshooting, Service Information

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SECTION 8: SERVICE

BEFORE PHONING FOR SERVICE

Troubleshooting

Power Failure - In the event of a power failure, the Thermador® Char Glo® barbecue may still be used by lighting the burners with a match according to the Lighting Instructions on Page 13.

If Burners Fail to Ignite - If the burners fail to ignite as outlined in the Lighting Instructions on Page 12, verify that the unit is connected to a properly grounded duplex outlet. If electricity is present, look for spark to jump from the spark ignitor to the burner when the ignition switch is depressed and held. Make sure that the spark ignitors and burners are clean and dry. On model CGB48RSBU, verify that the side burner caps are properly installed into the burner bases.

If the Rotisserie Motor Does Not Rotate - Verify that the motor is connected to a properly grounded duplex outlet. Check to be sure that the skewer is fully engaged in the motor drive shaft.

Service Information

The data rating label shows the model and serial number for your barbecue.. It also gives information regarding burner rating and installation requirements.. The data rating label is located on the left hand side of the LP storage drawer. For handy reference, copy the information below from the data rating label. Keep your invoice for warranty validation.

Lighting Instructions (Etched on Control Panel)

Data

Rating

Label

__________________________________

Warning Label

Model Number

on Drip Tray Handle

__________________________________

 

Serial Number

To Obtain Replacement Parts, order

 

__________________________________

Date of Purchase

__________________________________

Dealer’s Name

__________________________________

Dealer’s Phone Number

__________________________________

Service Center’s Name

__________________________________

Service Center’s Phone Number

from the dealer where the unit was purchased or dial the telephone number listed below.

HOW TO OBTAIN SERVICE

For authorized service or parts information, phone 800/735-4328. We want you to remain a satisfied customer. If a problem does come up that cannot be resolved to your satisfaction, please let us know.

Write: Thermador® Customer Call Center, 5551 McFadden Avenue, Huntington Beach CA 92649 or phone 800/735-4328. Please provide us with the Model Number, Serial Number and Date of Original Purchase/ Installation.

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Contents Care & Use Manual CGB30RCULP CGB36RU CGB48RU CGB48RSBUSpecial Message to Our Customers Table of Contents ’ILY a UNE Odeur DE GAZ For Your SafetyAvertissement Important Information Never move barbecue with hood raised Read ALL Instructions Before Using Your BarbecueSafety Precautions LP Tank RequirementsAvertissement For Your SafetyForyour Safety LP tank supply system must be arranged for vapor withdrawalModel and Parts Identification Model CGB48RSBU 1319AGA and CGA Approved Literature Pack ContentsModel and Parts Identification Model CGB48RU Model CGB30RCULP Free Standing Front HoodInstallation of LP Propane GAS Tank A CGB36/48 LP Propane Lighting InstructionsModel and Parts Identification Model CGB36RU On front of hoodBefore the First Use Usingyour Char GLO BarbecueIf you smell gas, do not attempt to light any burners Lighting Instructions with Automatic Ignition Read Before LightingAccess Hole for Manual Lighting Manual Lighting InstructionsUsing the Grill Grill General Grill InformationUsing the Smoker General Smoker InformationFood Item Using the ChartGrill Hens ChickenCornish Game LambInformation Rotisserie and AssemblyGeneral Rotisserie Arrange Food on the SkewerTrussing Poultry for the Rotisserie Temperature Gauge Side Shelf Extra Features General Side Burner InformationUsing the Side Burners Underside View of Side ShelfEasy Stainless Steel Maintenance Care and MaintenanceGrill ASSEMBLYReversible Quick Clean Method for GratesCleaning Chart Suggested CareTo Obtain Replacement Parts, order Service Before Phoning for ServiceTroubleshooting Service InformationThermador Will Not Pay For WarrantyThermador Will Pay For