SECTION 8: SERVICE
BEFORE PHONING FOR SERVICE
Troubleshooting
Power Failure - In the event of a power failure, the Thermador® Char Glo® barbecue may still be used by lighting the burners with a match according to the Lighting Instructions on Page 13.
If Burners Fail to Ignite - If the burners fail to ignite as outlined in the Lighting Instructions on Page 12, verify that the unit is connected to a properly grounded duplex outlet. If electricity is present, look for spark to jump from the spark ignitor to the burner when the ignition switch is depressed and held. Make sure that the spark ignitors and burners are clean and dry. On model CGB48RSBU, verify that the side burner caps are properly installed into the burner bases.
If the Rotisserie Motor Does Not Rotate - Verify that the motor is connected to a properly grounded duplex outlet. Check to be sure that the skewer is fully engaged in the motor drive shaft.
Service Information
The data rating label shows the model and serial number for your barbecue.. It also gives information regarding burner rating and installation requirements.. The data rating label is located on the left hand side of the LP storage drawer. For handy reference, copy the information below from the data rating label. Keep your invoice for warranty validation.
Lighting Instructions (Etched on Control Panel)
Data
Rating
Label
__________________________________ | Warning Label |
Model Number | on Drip Tray Handle |
__________________________________ |
|
Serial Number | To Obtain Replacement Parts, order |
|
__________________________________
Date of Purchase
__________________________________
Dealer’s Name
__________________________________
Dealer’s Phone Number
__________________________________
Service Center’s Name
__________________________________
Service Center’s Phone Number
from the dealer where the unit was purchased or dial the telephone number listed below.
HOW TO OBTAIN SERVICE
For authorized service or parts information, phone
Write: Thermador® Customer Call Center, 5551 McFadden Avenue, Huntington Beach CA 92649 or phone
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