TROUBLESHOOTING (Cont’d)
Problem: | Possible Cause: | Solution: |
Grill Burner will not light using a match
Obstructions in burner
Electrode and burner are wet
Electrode wire and/or ground wire loose or disconnected
Wire is shorting (sparking between Ignitor wire and electrode)
See How to Clean the Burners page 17-
Dry electrode with clean cloth. Air dry or use blow dryer.
Reconnect the electrode and ground wires.
Replace Ignitor wire/electrode assembly (Call the Customer Service Department)
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| Burner not connected to valve. | Make sure burner tube is over the gas nozzle. See How to Clean | ||
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| the Burners page 17- | |||
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| LP gas cylinder is empty | Replace 1 pound disposable cylinder. | ||
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| LP Excess flow valve tripped | Turn control knobs to “off” position and turn LP gas cylinder handle | ||
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| in regulator | clockwise until it stops. Wait five minutes; relight LP gas grill. | ||
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| 1 lb. Cylinder Coupling Nut | Tighten coupling nut by hand about | ||
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| not fully connected to | additional turn. Do not use tools. | ||
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| regulator |
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Low flame | Obstructions in burner | See How to Clean the Burners page | |||||
or low heat | Gas in LP Cylinder is low | Replace 1 pound disposable cylinder. | |||||
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| Excess flow valve tripped in | Turn control knob to “Off” position. Wait five minutes; relight LP gas | ||
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| grill. If flame continues to be low, turn off gas at cylinder and grill. | |||
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| regulator | |||
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| Disconnect the regulator from the LP gas cylinder. Reconnect the | |||
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| regulator to the LP gas cylinder. Perform a leak test. Relight grill. | ||
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| This will reset the excess flow valve. | ||
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Flames blow out | High or gusting winds | Turn grill in a different direction or increase flame height.. | |||||
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| Gas in LP Cylinder is low | Replace 1 pound.disposable cylinder. | ||
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| Excess flow valve tripped | See “Low flame” problem above. | ||
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Flare up | Grease build up | Clean the grill. | |||||
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| Excessive fat in meat | Trim fat from meat before grilling. | ||
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Persistent grease | Grease trapped around | Turn control knob “Off”. Open hood carefully and let fire burn out. | |||||
fire | burner system | After the grill cools, remove and clean all parts. Check and clean | |||||
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| Grease Cup. | ||
Humming or | Outside temperature, humidi- |
whistling from | ty, barometric pressure, and |
the regulator | the gas level within cylinder |
| may cause rubber diaphragm |
| inside the regulator to vibrate, |
| with a humming or whistling |
| sound. |
Although this sound may be alarming, this is NOT dangerous as long as it is not accompanied by the smell of gas. Simply adjust the burner settings and usually the sound will subside. If the humming sound persists, a change in atmospheric conditions will eventually stop the vibration. Should you smell gas, do not use the grill and call Customer Service at
If your problem is not resolved from the information above, please call Customer Service at
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