Troubleshooting

Problem	Possible Causes	Solution

Low heat / Low flame when	For propane - improper lighting	Ensure lighting procedure is followed carefully. All gas grill
valve turned to high.	procedure.	valves must be in the off position when the tank valve is
		turned on. Turn tank on slowly to allow pressure to equalize.
		See lighting instructions.
	For natural gas - undersized	Pipe must be sized according to installation code.
	supply line.
	For both gases - improper	Pre-heat grill with main burners on high for 10 to 15 minutes.
	preheating.

Excessive flare-ups/uneven	Sear plates installed incorrectly.	Ensure sear plates are installed correctly. The archs without
heat.		slots should be located directly above the left and right
		burners. When the sear plates are installed correctly, six of
		the eight slots should be in valleys.
	Improper pre-heating.	Pre-heat grill with main burners on high for 10 to 15 minutes.
	Excessive grease and ash build	Clean sear plates and drip pan regularly. Do not line base
	up on sear plates and in drip pan.	with aluminum foil. Refer to cleaning instructions.

Burners burn with yellow	Possible spider web or other	Thoroughly clean burner by removing. See general
flame, accompanied by the	debris, or improper air shutter	maintenance instructions. Open air shutter slightly according
smell of gas.	adjustment.	to combustion air adjustment instructions.

Flames lift away from	Improper air shutter adjustment.	Close air shutter slightly according to combustion air
burner, accompanied by the		adjustment instructions.
smell of gas, and possibly
difficulties in lighting.

Burner will not light with the	Dead battery / or installed	Replace with heavy duty 'AAA' battery. Install with positive
igniter, but will light with a	incorrectly.	terminal up.
match.	Loose electrode wire.	Check that electrode wire is firmly pushed onto the terminal
	Loose electrode wire.
		on the back of the igniter.
	Wrong replacement igniter.	One spark systems must use a one spark igniter.
	Improper gap at electrode tip.	Ensure that the collector box is tight, and the gap between the
		electrode end and the collector box is between 1/8 - 3/16".
		The gap can be adjusted by bending the box in or out.
	Lifting flames on burner.	Close air shutter slightly - see previous problem

Humming regulator.	Normal occurance on hot days.	This is not a defect. It is caused by internal vibrations in the
		regulator, and does not affect the performance or safety of the
		gas grill.

Burners will not crosslight	Plugged ports along back of	Clean burner ports. See burner maintenance instructions.
each other.	burner.

"Paint" appears to be	Grease build up on inside	This is not a defect. The peeling is caused by hardened
peeling inside lid or hood.	surfaces.	grease, which dries into paint-like shards, that will flake off.
		Regular cleaning will prevent this. See cleaning instructions.

TROUBLESHOOTING

Problem

Possible Causes

Solution