Others

Troubleshooting & Maintenance

Troubleshooting

If the unit does not perform properly when operated as instructed in this manual, check the unit, consulting the following checklist.

Problem

 

Solution

 

 

 

No power

 

- Check if the AC cord is properly connected.

 

 

 

- Unplug the AC cord once, and wait for 5-10 seconds and then plug it in again.

 

 

 

No sound or picture

 

- Check if the connected TV is turned on.

 

 

- Check if the connections are made securely and correctly.

 

 

- Check whether the connected TV or other device supports HDCP. (This unit will

 

 

not output a video signal unless the other device supports HDCP.)

 

 

- Check whether the output format of this unit (HDMI FORMAT) matches the

 

 

supported input format of other connected device.

 

 

 

Distorted picture

 

- Sometimes a small amount of picture distortion may appear. This is not a

 

 

malfunction.

 

 

- Connect this unit directly to the TV. If the composite audio / video cables are

 

 

connected to a VCR, pictures may be distorted due to the copyright protection

 

 

system.

 

 

 

Completely distorted picture or black

 

- Make sure the disc is compatible with this unit.

/ white picture with BD / DVD

 

 

 

 

 

No sound or distorted sound

 

- Adjust the volume.

 

 

- Check if speakers are connected correctly.

 

 

- Check the HDMI connections.

 

 

- Check the settings in “Audio” menu.

 

 

 

Picture freezes momentarily during

 

- Check the disc for fi ngerprints / scratches and clean with a soft cloth wiping from

playback

 

center to edge.

 

 

- Clean the disc.

 

 

 

Disc cannot be played back

 

- Clean the disc.

 

 

- Ensure the disc label is facing up.

 

 

- Check if the disc is defective by trying another disc.

 

 

- Cancel the ratings control or change the control level.

 

 

- Insert a correct disc that can be played back on this unit.

 

 

 

SD Memory Card cannot be read

 

- The format of the card does not match that accepted by this unit or the card is not

 

 

compatible.

 

 

 

No return to start-up screen when disc is removed

- Reset this unit by turning it off, then on again.

The unit does not respond to the remote control

-Aim the remote control directly at infrared sensor window on the front panel.

-Reduce the distance to infrared sensor window.

-Replace the batteries in the remote control.

-Re-insert the batteries with their polarities (+ / - signs) as indicated.

Buttons do not work or the unit stops

- To completely reset the unit, unplug the AC cord from the AC outlet for 5-10

responding

seconds.

 

 

The unit does not respond to some

- Operations may not be permitted by the disc.

operating commands during playback

Refer to the instructions of the disc.

 

 

The unit cannot read BD / DVD/ CD

- Dew condensation may form inside the unit. Do not use this unit for at least a few

 

hours until its inside gets dry.

 

- Wipe the dirt off the disc or replace the disc.

 

 

Angle does not switch

- The angle cannot be switched for BD / DVD which do not contain multiple angles.

 

In some cases multiple angles are only recorded for specifi c scenes.

 

 

Playback does not start when the title

- Check the settings in “Parental” menu.

is selected

 

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Toshiba BDX3000KU owner manual Troubleshooting & Maintenance

BDX3000KU specifications

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