Useful Information

Troubleshooting

General use

Problem

Cause/solution

The unit does not work.

L Make sure the battery is installed correctly and fully

 

 

 

charged (page 8).

 

 

 

L Check the connections (page 7).

 

 

 

L Unplug the base unit’s AC adaptor to reset the unit.

 

 

 

Reconnect the adaptor and try again.

 

 

 

L Place the handset on the base unit and try again.

 

 

 

L Press {C}, then press {OFF} and try again.

I cannot hear a dial tone.

L Confirm the telephone line cord is properly connected

 

 

 

(page 7).

 

 

 

L Disconnect the unit from the telephone line and connect

 

 

 

a known working telephone. If the working telephone

 

 

 

operates properly, contact our service personnel to

 

 

 

have the unit repaired. If the working telephone does

 

 

 

not operate properly, contact your telephone service

 

 

 

provider.

Programmable settings

 

 

 

 

 

Problem

Cause/solution

While programming, the

L A call is being received. Answer the call and start again

handset starts to ring.

after hanging up.

 

 

 

 

Battery recharge

 

 

 

 

 

Problem

Cause/solution

I fully charged the battery,

L Clean the charge contacts and charge again (page 8).

but “

 

” continues to

L The battery may need to be replaced with a new one

 

display.

(page 8).

 

 

 

 

The handset display is

L Confirm that the battery is properly installed.

blank.

L Fully charge the battery (page 8).

 

 

 

 

Making/answering calls

 

 

 

 

 

Problem

Cause/solution

The handset does not

L The ringer is turned off. Turn it on (page 13).

ring.

L Place the handset on the base unit.

26For assistance, please visit http://www.panasonic.com/help

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Panasonic KX-TG2130 Troubleshooting, General use Problem Cause/solution, Programmable settings Problem Cause/solution