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14 | Appendix B |
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Problem |
| Solution |
When attempting to image a cloud | Use the following: | |
client you receive an Illegal TFTP | • If this is the first you are attempting to image using Wyse | |
operation error message. | Simple Imager, more than likely this is an installation |
problem. Review the Wyse Simple Imager installation section and verify the installation process.
• If Wyse Simple Imager worked correctly in the past, try
When attempting to image a cloud client you receive a Boot file not found message.
If you have a VPN client installed on the Wyse Simple Imager server, remove it and try again.
Obtaining File not found error | Verify that your default FTP server address is set correctly using |
messages. | the IIS Administration utility (see Microsoft documentation). |
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You are not obtaining an IP Address. | In any case where you are not obtaining an IP Address, verify |
| that the router DHCP server is up and running (see your router |
| documentation to fix the problem). |
You are obtaining a
When
When a device is imaged, two log files are created. These files will have the extensions of .log and either .fin or .end (these files are located in the following directory:
C:\inetpub\ftproot\rapport\tools\sa\logs).
•.fin - Indicates a Successful imaging of the device
•.end - Indicates a Failure to image a device
•.log - Contains the Transaction information of the imaging process
To correct this problem, go to the Wyse Simple Imager console (see Figure 3), click Delete Logs, and then try
You followed the usage instructions Uninstall Wyse Simple Imager and then
and still cannot image the cloud the instructions in this guide. client.