Nortel Networks P0919417 03 manual Troubleshooting P0919417

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104 Chapter 14 Troubleshooting

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Contents CallPilot Reference Guide Copyright 2002 Nortel Networks TrademarksContents Chapter Feature codes and mailbox options Chapter Recording a call Chapter CallPilot tips Troubleshooting Glossary Index Chapter How to use this guide Conventions and symbols used in this guideHow to use this guide P0919417 Chapter Using CallPilot How CallPilot worksAbout display phones One line display phonesAbout telephone buttons Alternate extensionsUsing the dialpad To enter a characterCallPilot voice prompts Interrupting a voice promptAutomated Attendant Types of mailboxes Subscriber mailboxGuest mailbox Information mailboxGeneral Delivery Mailbox System Administrator MailboxSpecial mailboxes Using CallPilot P0919417 To initialize your mailbox Chapter Setting up your mailboxInitializing your mailbox Checking which mailbox interface you use To check which mailbox interface you useTo open an initialized mailbox CallPilot Opening your mailboxTo open an initialized mailbox Norstar Voice Mail Changing your mailbox password To change your passwordPassword lock-out Password expiryRecording your name in the Company Directory To record your name in the Company DirectoryAssigning a Target Attendant To assign a personal Target AttendantChapter Feature codes and mailbox options Feature codesProgramming a memory button with a feature code CallPilot mailbox options Norstar Voice Mail mailbox optionsQuit Chapter Greetings Types of mailbox greetingsPrimary mailbox greeting Alternate mailbox greetingPersonalized mailbox greeting Recording technique for mailbox greetingsRecording a Primary or Alternate mailbox greeting To record a Primary or Alternate mailbox greetingChoosing a Primary or Alternate mailbox greeting To choose a Primary or Alternate mailbox greetingIf you choose the Alternate mailbox greeting, you are asked Recording a Personalized mailbox greeting To record a Personalized mailbox greetingDeleting a Personalized mailbox greeting To delete a Personalized mailbox greetingGreetings P0919417 Receiving calls Chapter Accessing your messagesNever Full mailbox feature Playing your messages To play your messages NorstarVoice MailStop Play To play your messages CallPilot Messages CallPilotForward To retrieve an erased message CallPilot Retrieving erased messagesTo retrieve an erased message NorstarVoice Mail Screening your calls To use Call ScreeningInterrupting a caller To interrupt a callerChapter Sending messages Recording and sending messagesEnter the mailbox number or the Group List number Press Name or ⁄⁄to search the Company Directory and go to Press ≤·‚ Press Play or ¤to listen to your message Searching the Company Directory To search the Company DirectoryAssigning message delivery options Message delivery optionsTo assign message delivery options Norstar Voice Mail To assign message delivery options CallPilot Retryok Forwarding a copy of a message to one or more recipients Sending a message to more than one recipientSending a message to a Group List To reply to an internal caller Norstar Voice Mail Replying to messagesReplying to an internal caller To reply to an internal caller CallPilot To reply to an external caller CallPilot Replying to an external callerTo reply to an external caller Norstar Voice Mail To place a Thru-Dial call When to use Thru-DialPlacing a call with Thru-Dial To use Thru-Dial to reach yourTarget Attendant Chapter Call Forwarding your calls Call Forwarding your calls to your mailboxSetting up Call Forward remotely To set up Call Forward remotelyCall Forward on Busy overrides Clid Call Forward with Caller IDTo turn Call Forward with Clid on or off Call Forwarding your calls P0919417 To transfer a call to a mailbox from your telephone Chapter Transferring callsTransferring calls to a CallPilot mailbox Transferring a mailbox owner’s call to their mailbox To transfer a mailbox owner’s call to their mailboxTransferring a call to Custom Call Routing CCR To transfer a call to a CCRTreeAbout Outbound Transfer Adding special characters to a destination numberSetting up Outbound Transfer To set up Outbound Transfer to a phone numberTo set up Outbound Transfer to an extension Adding special characters to a destination number onTurning Outbound Transfer on or off To turn Outbound Transfer on or offProgramming Outbound Transfer when CallPilot is behind a PBX Optimizing Outbound TransferChapter Off-premise Message Notification About Off-premise Message NotificationOff-premise Message Notification parameters Setting up Off-premise Message Notification To set up Off-premise Message Notification to a phone numberPress AM or ⁄ An urgent message To set up Off-premise Message Notification to an extension Press AM or ⁄ To set up Off-premise Message Notification to a pager Example of a destination pager numberPress Pager or ‹to select a pager number destination With a zero Setup Next Press Next or £to accept the start time that you entered Changing Off-premise Message Notification To change the time range or type of message parametersPress Next or £to accept the start time To change the destination from phone to another destination Chngok To change the destination from pager to phone or extension Press Chng or ⁄to change the start time To change the destination from phone or extension to pager Notify pager Deleting a destination number To delete a destination numberAdding a destination number To add a destination numberTurning Off-premise Message Notification on or off To turn Off-premise Message Notification on or offOff-premise Message Notification P0919417 Using Call Record Chapter Recording a callAbout Call Record To record a callRecording a call P0919417 Information mailbox greetings Chapter Broadcast and Information messagesAbout Broadcast messages Recording an Information mailbox greeting To record an Information mailbox greetingChapter CallPilot tips CallPilot tips Chapter Troubleshooting Forgot my mailbox password Off-premise Message Notification does not work Troubleshooting P0919417 Glossary Mailbox assigned to a user who does not have an extension Feature code used to leave messages in CallPilot mailboxes Mailboxes assigned to users as a place to store messages Index Index Index