Nortel Networks P0919417 03 Call Forward with Caller ID, To turn Call Forward with Clid on or off

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Chapter 8 Call Forwarding your calls 61

Call Forward with Caller ID

The Call Forward with Caller ID (CLID) feature is available only if your company subscribes to a CLID service. If you are not sure whether your company subscribes to a CLID service, ask your System Administrator. CLID does not appear if the caller has a private or unknown telephone number.

You can set up Call Forward with CLID to screen calls forwarded to your mailbox. If the feature is enabled, you hear an Alert tone and the CLID information appears on the telephone display.

To talk to a caller who is forwarded to your mailbox, press ≤·°‡to interrupt the call.

To turn Call Forward with CLID on or off

Greeting options:

REC CHOOSE CFWD

Forward calls?

YES NO

1Press ≤·°⁄.

Follow the voice prompts or the display button options on your telephone to open your mailbox.

2Press ADMIN or °. Press GREET or ¤.

3Press CFWD or ‹.

4Press YES or ⁄to have your calls go to CallPilot without ringing at your phone

or

press NO or ¤to have calls ring at your set.

Display caller: Y		5 Press CHNG or ⁄to turn Call Display on or off.
CHNG	QUIT

6Press ®to end the session.

Call Forward on Busy overrides CLID

If your display telephone is assigned Call Forward on Busy, CLID information does not appear on the display. Call Forward on Busy is a feature that forwards your calls to another designated telephone or extension if your telephone is busy. Call Forward on Busy is assigned by the System Administrator.

CallPilot Reference Guide

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Contents CallPilot Reference Guide Trademarks Copyright 2002 Nortel NetworksContents Chapter Feature codes and mailbox options Chapter Recording a call Chapter CallPilot tips Troubleshooting Glossary Index Conventions and symbols used in this guide Chapter How to use this guideHow to use this guide P0919417 How CallPilot works Chapter Using CallPilotAbout display phones One line display phonesAlternate extensions About telephone buttonsTo enter a character Using the dialpadInterrupting a voice prompt CallPilot voice promptsAutomated Attendant Subscriber mailbox Types of mailboxesGuest mailbox Information mailboxSpecial mailboxes System Administrator MailboxGeneral Delivery Mailbox Using CallPilot P0919417 Initializing your mailbox Chapter Setting up your mailboxTo initialize your mailbox To check which mailbox interface you use Checking which mailbox interface you useTo open an initialized mailbox Norstar Voice Mail Opening your mailboxTo open an initialized mailbox CallPilot To change your password Changing your mailbox passwordPassword lock-out Password expiryTo record your name in the Company Directory Recording your name in the Company DirectoryTo assign a personal Target Attendant Assigning a Target AttendantFeature codes Chapter Feature codes and mailbox optionsProgramming a memory button with a feature code Norstar Voice Mail mailbox options CallPilot mailbox optionsQuit Types of mailbox greetings Chapter GreetingsPrimary mailbox greeting Alternate mailbox greetingRecording technique for mailbox greetings Personalized mailbox greetingTo record a Primary or Alternate mailbox greeting Recording a Primary or Alternate mailbox greetingTo choose a Primary or Alternate mailbox greeting Choosing a Primary or Alternate mailbox greetingIf you choose the Alternate mailbox greeting, you are asked To record a Personalized mailbox greeting Recording a Personalized mailbox greetingTo delete a Personalized mailbox greeting Deleting a Personalized mailbox greetingGreetings P0919417 Never Full mailbox feature Chapter Accessing your messagesReceiving calls To play your messages NorstarVoice Mail Playing your messagesStop Play Messages CallPilot To play your messages CallPilotForward To retrieve an erased message NorstarVoice Mail Retrieving erased messagesTo retrieve an erased message CallPilot To use Call Screening Screening your callsTo interrupt a caller Interrupting a callerRecording and sending messages Chapter Sending messagesEnter the mailbox number or the Group List number Press Name or ⁄⁄to search the Company Directory and go to Press ≤·‚ Press Play or ¤to listen to your message To search the Company Directory Searching the Company DirectoryMessage delivery options Assigning message delivery optionsTo assign message delivery options Norstar Voice Mail To assign message delivery options CallPilot Retryok Sending a message to a Group List Sending a message to more than one recipientForwarding a copy of a message to one or more recipients Replying to an internal caller Replying to messagesTo reply to an internal caller Norstar Voice Mail To reply to an internal caller CallPilot To reply to an external caller Norstar Voice Mail Replying to an external callerTo reply to an external caller CallPilot Placing a call with Thru-Dial When to use Thru-DialTo place a Thru-Dial call To use Thru-Dial to reach yourTarget Attendant Call Forwarding your calls to your mailbox Chapter Call Forwarding your callsTo set up Call Forward remotely Setting up Call Forward remotelyTo turn Call Forward with Clid on or off Call Forward with Caller IDCall Forward on Busy overrides Clid Call Forwarding your calls P0919417 Transferring calls to a CallPilot mailbox Chapter Transferring callsTo transfer a call to a mailbox from your telephone To transfer a mailbox owner’s call to their mailbox Transferring a mailbox owner’s call to their mailboxTo transfer a call to a CCRTree Transferring a call to Custom Call Routing CCRAdding special characters to a destination number About Outbound TransferTo set up Outbound Transfer to a phone number Setting up Outbound TransferAdding special characters to a destination number on To set up Outbound Transfer to an extensionTo turn Outbound Transfer on or off Turning Outbound Transfer on or offOptimizing Outbound Transfer Programming Outbound Transfer when CallPilot is behind a PBXAbout Off-premise Message Notification Chapter Off-premise Message NotificationOff-premise Message Notification parameters To set up Off-premise Message Notification to a phone number Setting up Off-premise Message NotificationPress AM or ⁄ An urgent message To set up Off-premise Message Notification to an extension Press AM or ⁄ Example of a destination pager number To set up Off-premise Message Notification to a pagerPress Pager or ‹to select a pager number destination With a zero Setup Next Press Next or £to accept the start time that you entered To change the time range or type of message parameters Changing Off-premise Message NotificationPress Next or £to accept the start time To change the destination from phone to another destination Chngok To change the destination from pager to phone or extension Press Chng or ⁄to change the start time To change the destination from phone or extension to pager Notify pager To delete a destination number Deleting a destination numberTo add a destination number Adding a destination numberTo turn Off-premise Message Notification on or off Turning Off-premise Message Notification on or offOff-premise Message Notification P0919417 Chapter Recording a call Using Call RecordAbout Call Record To record a callRecording a call P0919417 About Broadcast messages Chapter Broadcast and Information messagesInformation mailbox greetings To record an Information mailbox greeting Recording an Information mailbox greetingChapter CallPilot tips CallPilot tips Chapter Troubleshooting Forgot my mailbox password Off-premise Message Notification does not work Troubleshooting P0919417 Glossary Mailbox assigned to a user who does not have an extension Feature code used to leave messages in CallPilot mailboxes Mailboxes assigned to users as a place to store messages Index Index Index