Nortel Networks P0919417 03 manual Playing your messages, To play your messages NorstarVoice Mail

Page 36

36Chapter 6 Accessing your messages

Playing your messages

Use the procedure for playing your messages that corresponds to the interface you use:

•“To play your messages - NorstarVoice Mail ” on page 36

•“To play your messages - CallPilot” on page 38

To play your messages - NorstarVoice Mail

Use this procedure if you use the Norstar Voice Mail interface.

1Press ≤·°⁄.

Follow the voice prompts or the display button options on your telephone, to open your mailbox.

2 new 0 saved		2 Press PLAY or ¤to listen to your messages.
PLAY REC	ADMIN	For other options, refer to the table “Playing your messages -

		Norstar Voice Mail” on page 36.

3Press ®to end the session.

The table “Playing your messages - Norstar Voice Mail” shows the message options available to you during and after playing messages.

Playing your messages - Norstar Voice Mail

Option	Button	Available	Available	Description
		while	after
		playing	playing

Back up	⁄			Rewinds the message nine seconds and resumes playing
	or	✔		it.
	or	✔
	< <<

Copy	ﬁ			Sends a copy of the message to one or more mailboxes.
	or	✔	✔	If you record an introduction, it must longer than three
	or	✔	✔	seconds.
	COPY			seconds.
	COPY

End of	‹‹			Goes to the end of the message.
Message	or	✔
	or	✔
	> >> > >>

Envelope	‡			Plays the information in the message envelope. Envelope
		✔	✔	information includes the date and time the message was
		✔	✔	sent and, if the message is internal, the directory name of
				sent and, if the message is internal, the directory name of
				the sender.

Erase	°			Deletes the message currently playing. If no messages
	or	✔	✔	are playing, deletes the last message played. Deleted
	or	✔	✔	messages remain in your mailbox until the session is
	ERASE			messages remain in your mailbox until the session is
	ERASE			ended. (Refer to Notes 1 and 2 on page 37.)

P0919417 03

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Contents CallPilot Reference Guide Copyright 2002 Nortel Networks TrademarksContents Chapter Feature codes and mailbox options Chapter Recording a call Chapter CallPilot tips Troubleshooting Glossary Index Chapter How to use this guide Conventions and symbols used in this guideHow to use this guide P0919417 Chapter Using CallPilot How CallPilot worksAbout display phones One line display phonesAbout telephone buttons Alternate extensionsUsing the dialpad To enter a characterCallPilot voice prompts Interrupting a voice promptAutomated Attendant Types of mailboxes Subscriber mailboxGuest mailbox Information mailboxSystem Administrator Mailbox Special mailboxesGeneral Delivery Mailbox Using CallPilot P0919417 Chapter Setting up your mailbox Initializing your mailboxTo initialize your mailbox Checking which mailbox interface you use To check which mailbox interface you useOpening your mailbox To open an initialized mailbox Norstar Voice MailTo open an initialized mailbox CallPilot Changing your mailbox password To change your passwordPassword lock-out Password expiryRecording your name in the Company Directory To record your name in the Company DirectoryAssigning a Target Attendant To assign a personal Target AttendantChapter Feature codes and mailbox options Feature codesProgramming a memory button with a feature code CallPilot mailbox options Norstar Voice Mail mailbox optionsQuit Chapter Greetings Types of mailbox greetingsPrimary mailbox greeting Alternate mailbox greetingPersonalized mailbox greeting Recording technique for mailbox greetingsRecording a Primary or Alternate mailbox greeting To record a Primary or Alternate mailbox greetingChoosing a Primary or Alternate mailbox greeting To choose a Primary or Alternate mailbox greetingIf you choose the Alternate mailbox greeting, you are asked Recording a Personalized mailbox greeting To record a Personalized mailbox greetingDeleting a Personalized mailbox greeting To delete a Personalized mailbox greetingGreetings P0919417 Chapter Accessing your messages Never Full mailbox featureReceiving calls Playing your messages To play your messages NorstarVoice MailStop Play To play your messages CallPilot Messages CallPilotForward Retrieving erased messages To retrieve an erased message NorstarVoice MailTo retrieve an erased message CallPilot Screening your calls To use Call ScreeningInterrupting a caller To interrupt a callerChapter Sending messages Recording and sending messagesEnter the mailbox number or the Group List number Press Name or ⁄⁄to search the Company Directory and go to Press ≤·‚ Press Play or ¤to listen to your message Searching the Company Directory To search the Company DirectoryAssigning message delivery options Message delivery optionsTo assign message delivery options Norstar Voice Mail To assign message delivery options CallPilot Retryok Sending a message to more than one recipient Sending a message to a Group ListForwarding a copy of a message to one or more recipients Replying to messages Replying to an internal callerTo reply to an internal caller Norstar Voice Mail To reply to an internal caller CallPilot Replying to an external caller To reply to an external caller Norstar Voice MailTo reply to an external caller CallPilot When to use Thru-Dial Placing a call with Thru-DialTo place a Thru-Dial call To use Thru-Dial to reach yourTarget Attendant Chapter Call Forwarding your calls Call Forwarding your calls to your mailboxSetting up Call Forward remotely To set up Call Forward remotelyCall Forward with Caller ID To turn Call Forward with Clid on or offCall Forward on Busy overrides Clid Call Forwarding your calls P0919417 Chapter Transferring calls Transferring calls to a CallPilot mailboxTo transfer a call to a mailbox from your telephone Transferring a mailbox owner’s call to their mailbox To transfer a mailbox owner’s call to their mailboxTransferring a call to Custom Call Routing CCR To transfer a call to a CCRTreeAbout Outbound Transfer Adding special characters to a destination numberSetting up Outbound Transfer To set up Outbound Transfer to a phone numberTo set up Outbound Transfer to an extension Adding special characters to a destination number onTurning Outbound Transfer on or off To turn Outbound Transfer on or offProgramming Outbound Transfer when CallPilot is behind a PBX Optimizing Outbound TransferChapter Off-premise Message Notification About Off-premise Message NotificationOff-premise Message Notification parameters Setting up Off-premise Message Notification To set up Off-premise Message Notification to a phone numberPress AM or ⁄ An urgent message To set up Off-premise Message Notification to an extension Press AM or ⁄ To set up Off-premise Message Notification to a pager Example of a destination pager numberPress Pager or ‹to select a pager number destination With a zero Setup Next Press Next or £to accept the start time that you entered Changing Off-premise Message Notification To change the time range or type of message parametersPress Next or £to accept the start time To change the destination from phone to another destination Chngok To change the destination from pager to phone or extension Press Chng or ⁄to change the start time To change the destination from phone or extension to pager Notify pager Deleting a destination number To delete a destination numberAdding a destination number To add a destination numberTurning Off-premise Message Notification on or off To turn Off-premise Message Notification on or offOff-premise Message Notification P0919417 Using Call Record Chapter Recording a callAbout Call Record To record a callRecording a call P0919417 Chapter Broadcast and Information messages About Broadcast messagesInformation mailbox greetings Recording an Information mailbox greeting To record an Information mailbox greetingChapter CallPilot tips CallPilot tips Chapter Troubleshooting Forgot my mailbox password Off-premise Message Notification does not work Troubleshooting P0919417 Glossary Mailbox assigned to a user who does not have an extension Feature code used to leave messages in CallPilot mailboxes Mailboxes assigned to users as a place to store messages Index Index Index