Mitel 5550 quick start Checking In and Checking Out Guests, Searching for Rooms, Screen, Keypad

Console Components Hotel/Motel Features

FIXED FUNCTION KEYS

You can do all of the following from an idle console or while connected to a guest room.

Console

Status Area

Application

Area

Call Waiting

Area

Softkey Area

Response Area

Press...	To...
ANSWER	answer calls on either a “first come,
	first serve” basis (the default) or
	according t o priorities assigned
	using the Options command in the
	Tools menu.
RELEASE	complete a call transfer.
HOLD	put a call on hold.
RECOVER	return a call you transferred to the
	wrong extension to the console.
RETRIEVE	take a call off Hold.
CANCEL	clear misdialed numbers.

PROGRAMMABLE KEYS

SCRATCH	Displays an electronic notepad where you can
PAD	type messages from callers, reminders, ques-
	tions, or anything else you would write on
	note paper. You can also use the Scratch Pad
	to store telephone numbers for speed dialing.

If the console is idle,

start here

•Press GUEST SERVICE on the keypad.

•Type the room number in the Room Number box.

Checking In and Checking Out Guests

•Press GUEST SERVICE on the keypad.

•Press the room. (How? See Searching for Rooms.)

•Press the [Check-in] or [Check-out] softkey.

•Press the [Save] softkey to save the changes.

Searching for Rooms

• Press GUEST SERVICE on the keypad.

• Do one of the following:

If the console is connected to a room,

press the [Guest Service] softkey, and then...

Changing Room Occupancy and Condition Status

•Select the required states from the Occupancy and Condition lists.

•Press the [Save] softkey to save the changes.

Setting and Canceling Wake-up Calls

•Click in the Wake-upbox, and then type the hour and minutes in 24-hour format. You must enter four digits

– for example 0630 for 6:30 AM (or 1830 for 6:30 PM).

•To cancel a wake-up call, delete the time from the Wake-Upbox.

•Press the [Save] softkey to save the changes.

Screen

The Console Status area shows you at a glance what state the console and the system are in – for example whether the console ringer is on or off and whether the system is in Day or Night Service.

The Application area is divided into four sections: The top left section displays infor- mation about calls on hold; the top right, a Phone Book for finding users on the system and other tools such as an elec- tronic scratch pad for taking notes. The bottom two areas display information on the Source (calling party) and Destination (called party) of all calls handled by the console.

The information displayed includes the name of the party, extension or trunk number or trunk label, type of extension (e.g., Superset), status of call (e.g., ringing), privileges assigned to the trunk or exten- sion, and the type of call (e.g., Conference, Recall, Serial).

The Call Waiting area displays an icon

( ) as a visual indication of incoming calls. The icon appears above the softkey that’s used to answer the call.

The Softkey areas at the bottom of the screen and above the Destination area display the Softkey labels. The labels correspond to the Function keys on the computer keyboard.

The Response area at the bottom of the screen displays the date and time, the number of calls waiting to be answered, and messages received from the system.

Keypad

Firmkeys

Mute

	Ringer/
	headset/
	handset
Call-	volume
processing	adjustment

keys

BULLETIN	Displays an area where you can type messages
BOARD	that can be viewed by all other 5550 IP
	Consoles on the system.
GUEST	Displays room status information and softkeys
SERVICES	for managing guest services in a Hotel/Motel
	installation.
PAGER	Accesses paging equipment for making
	announcements.
EMERGENCY	Raises an alarm at the console when an
CALLS	extension user places an emergency call, and
	identifies the extension that placed the call.
HELP	Opens Help, which provides information to
	help you accomplish your tasks.
OPERATOR	Redisplays the main console screen.
MODE
PHONE	Allows you to find and call an extension by
BOOK	typing the user’s name.
APPL	Starts another application that extends the
	capabilities of the 5550 IP Console. Your com-
	munications department selects the
	application.
TRUNK	Displays information about trunk (outside line)
STATUS	usage.
MESSAGE	Displays softkeys for setting or clearing the Mes-
	sage Waiting indicator on the dialed extension.
TONES	Sends subsequently dialed digits as tones (used
	when dialing into voicemail systems.).
VOICE	Transfers a recall to an extension user’s voicemail
MAIL	box.

– To display information for a specific room, use the computer

keyboard to type the room number in the Room Number box.

– To find rooms by occupancy and condition status, click Room

Status, and then select states from the Occupancy and

Condition lists.

– To begin searching from a particular room, type the number of

the room in the Starting at room box.

– To find a guest’s room, click Last Name of Guest, and then type

the guest’s last name.

• Press the [Search] softkey.

To view information for a room, click to select it, and then press the

[Select] softkey.

Blocking Room-to-Room Calls

To control whether Call Blocking affects a room

•Press GUEST SERVICE on the keypad.

•Enter the room number using the computer keyboard.

•Press the [Search] softkey.

•In the Call Block list, select the option you want.

•Press the [Save] softkey.

To turn Call Blocking on or off for the entire system

•Select Guest Services on the Tools menu.

•Select Toggle Call Block.

The Call Block indicator in the Console Status area appears dimmed when Call Blocking is turned off.

Setting and Canceling Do Not Disturb

•Select Set Station DND or Cancel Station DND on the Program menu.

•Type the room number using the computer keyboard.

•Click Yes, and then Quit.

Setting and Canceling Message Waiting

•Press MESSAGE on the keypad.

•Press the [Set MSG Waiting] or [Clear MSG Waiting] softkey.

Setting Room Calling Restrictions

•From the Call Restriction list, choose one of the following:

–Internal to allow internal calls only.

–Local to allow internal and local calls.

–Long Distance to allow internal, local, and long distance calls.

–Option 1, Option 2, Option 3 to impose special call restrictions determined by system programming.

•Press the [Save] softkey to save the changes.