Console
Status Area
Application
Area
Call Waiting
Area
Softkey Area
Response Area
Press... | To... |
ANSWER | answer calls on either a “first come, |
| first serve” basis (the default) or |
| according t o priorities assigned |
| using the Options command in the |
| Tools menu. |
RELEASE | complete a call transfer. |
HOLD | put a call on hold. |
RECOVER | return a call you transferred to the |
| wrong extension to the console. |
RETRIEVE | take a call off Hold. |
CANCEL | clear misdialed numbers. |
PROGRAMMABLE KEYS
SCRATCH | Displays an electronic notepad where you can |
PAD | type messages from callers, reminders, ques- |
| tions, or anything else you would write on |
| note paper. You can also use the Scratch Pad |
| to store telephone numbers for speed dialing. |
If the console is idle,
start here
•Press GUEST SERVICE on the keypad.
•Type the room number in the Room Number box.
Checking In and Checking Out Guests
•Press GUEST SERVICE on the keypad.
•Press the room. (How? See Searching for Rooms.)
•Press the [Check-in] or [Check-out] softkey.
•Press the [Save] softkey to save the changes.
Searching for Rooms
• | Press GUEST SERVICE on the keypad. |
• | Do one of the following: |
If the console is connected to a room,
press the [Guest Service] softkey, and then...
Changing Room Occupancy and Condition Status
•Select the required states from the Occupancy and Condition lists.
•Press the [Save] softkey to save the changes.
Setting and Canceling Wake-up Calls
•Click in the Wake-upbox, and then type the hour and minutes in 24-hour format. You must enter four digits
– for example 0630 for 6:30 AM (or 1830 for 6:30 PM).
•To cancel a wake-up call, delete the time from the Wake-Upbox.
•Press the [Save] softkey to save the changes.
Screen
The Console Status area shows you at a glance what state the console and the system are in – for example whether the console ringer is on or off and whether the system is in Day or Night Service.
The Application area is divided into four sections: The top left section displays infor- mation about calls on hold; the top right, a Phone Book for finding users on the system and other tools such as an elec- tronic scratch pad for taking notes. The bottom two areas display information on the Source (calling party) and Destination (called party) of all calls handled by the console.
The information displayed includes the name of the party, extension or trunk number or trunk label, type of extension (e.g., Superset), status of call (e.g., ringing), privileges assigned to the trunk or exten- sion, and the type of call (e.g., Conference, Recall, Serial).
The Call Waiting area displays an icon
( ) as a visual indication of incoming calls. The icon appears above the softkey that’s used to answer the call.
The Softkey areas at the bottom of the screen and above the Destination area display the Softkey labels. The labels correspond to the Function keys on the computer keyboard.
The Response area at the bottom of the screen displays the date and time, the number of calls waiting to be answered, and messages received from the system.
Keypad
Firmkeys
Mute
| | | | | |
| | | | Ringer/ |
| | | | headset/ |
| | | | handset |
Call- | | | volume |
processing | | | | adjustment |
| |
keys
BULLETIN | Displays an area where you can type messages |
BOARD | that can be viewed by all other 5550 IP |
| Consoles on the system. |
GUEST | Displays room status information and softkeys |
SERVICES | for managing guest services in a Hotel/Motel |
| installation. |
PAGER | Accesses paging equipment for making |
| announcements. |
EMERGENCY | Raises an alarm at the console when an |
CALLS | extension user places an emergency call, and |
| identifies the extension that placed the call. |
HELP | Opens Help, which provides information to |
| help you accomplish your tasks. |
OPERATOR | Redisplays the main console screen. |
MODE | |
PHONE | Allows you to find and call an extension by |
BOOK | typing the user’s name. |
APPL | Starts another application that extends the |
| capabilities of the 5550 IP Console. Your com- |
| munications department selects the |
| application. |
TRUNK | Displays information about trunk (outside line) |
STATUS | usage. |
MESSAGE | Displays softkeys for setting or clearing the Mes- |
| sage Waiting indicator on the dialed extension. |
TONES | Sends subsequently dialed digits as tones (used |
| when dialing into voicemail systems.). |
VOICE | Transfers a recall to an extension user’s voicemail |
MAIL | box. |
– To display information for a specific room, use the computer |
keyboard to type the room number in the Room Number box. |
– To find rooms by occupancy and condition status, click Room |
Status, and then select states from the Occupancy and |
Condition lists. |
– To begin searching from a particular room, type the number of |
the room in the Starting at room box. |
– To find a guest’s room, click Last Name of Guest, and then type |
the guest’s last name. |
• Press the [Search] softkey. |
To view information for a room, click to select it, and then press the |
[Select] softkey. |
Blocking Room-to-Room Calls
To control whether Call Blocking affects a room
•Press GUEST SERVICE on the keypad.
•Enter the room number using the computer keyboard.
•Press the [Search] softkey.
•In the Call Block list, select the option you want.
•Press the [Save] softkey.
To turn Call Blocking on or off for the entire system
•Select Guest Services on the Tools menu.
•Select Toggle Call Block.
The Call Block indicator in the Console Status area appears dimmed when Call Blocking is turned off.
Setting and Canceling Do Not Disturb
•Select Set Station DND or Cancel Station DND on the Program menu.
•Type the room number using the computer keyboard.
•Click Yes, and then Quit.
Setting and Canceling Message Waiting
•Press MESSAGE on the keypad.
•Press the [Set MSG Waiting] or [Clear MSG Waiting] softkey.
Setting Room Calling Restrictions
•From the Call Restriction list, choose one of the following:
–Internal to allow internal calls only.
–Local to allow internal and local calls.
–Long Distance to allow internal, local, and long distance calls.
–Option 1, Option 2, Option 3 to impose special call restrictions determined by system programming.
•Press the [Save] softkey to save the changes.
