Toshiba Strata CT manual Related Documents/Media

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Related Documents/Media	Introduction

♦Strata CT ACD Agent User Guide describes the ACD agent feature operation along with step- by-step procedures for using features.

♦Strata CT ACD Supervisor Guide provides instruction on how to use the ACD supervisor features.

♦Strata Technical Library CD-ROMenables you to view, print, navigate and search publications for Strata DK40 and Strata CT digital business telephone systems. It also includes Strata CT ACD Documentation, including the ACD Agent Guide and ACD Supervisor’s Guide. ACD Installation and Programming instructions are included in the Strata CT Installation and Maintenance Manual and the Strata CT Programming Manual.

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Strata CT Standard Telephone User Guide November 2001

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Contents Standard Telephone User Guide Publication Information Copyright Telecommunications DivisionContents Appendix a Access Codes Introduction OrganisationConventions Calls attention to important instructions or informationRelated Documents/Media Action/ResponseRelated Documents/Media Before You Begin Flash/RecallTo flash an Exchange line To Flash the hookswitchIncoming Call Ringing Patterns Making an Outside Call Using Isdn Quick ReferenceMaking an Internal Call Making an Outside CallAccount Code Calls Answering CallsForced Account Codes To record a forced account codeTo record a voluntary account code Verified Account CodesVoluntary Account Codes Automatic Callback ACB To set Automatic CallbackTo cancel ACB to busy or DND station Attendant Console CallingTo call any attendant console To call a particular consoleCall Forward To set Call ForwardTo cancel Call Forward Call Forward-ExternalTo cancel Call Forward-External To set Call Forward-ExternalRemote Call Forward-External Destination Change To change the destination numberTo cancel Call Forward-External remotely Call Hold To place a call on holdTo return to the call on hold To put the second call on holdCall Park Orbits To Park a callTo retrieve a Parked call from any station To park a call and page another stationTo pick up a call that is ringing in your pickup groups Call PickupPick up Calls to a Group To transfer a call Call Transfer with Camp-onTo pick up a call that is ringing in another group To set Exchange Line Queuing To cancel Exchange Line QueuingExchange Line Queuing Conference and Tandem Calls Standard Telephones and/or Voice Mail Auto Attendant DevicesOptional Add More Callers to a Conference or Tandem Call Direct Inward System Access Disa To make a Direct Inward Station call with DisaTo make an outgoing call with Disa Code. See onDoor Phones To pick up a door phone call that is ringing another stationTo make a hotline or emergency ringdown call Emergency Ringdown/Hotline ServiceMessage Waiting To cancel the Message Waiting light Set Message Waiting On Other TelephonesTo answer a Message Waiting light To set a message waiting indication on another telephoneDo Not Disturb DND Override Override CallsBusy Override or Off-hook Call Announce Executive Override Paging AnnouncementsRepeat Last Number Dialled Speed Dial To store a station speed dial numberTo make a call with a station or system speed dial code Tone/Voice First SignallingTo change the signalling mode Tone/Voice First Signalling Setting Call Forward Voice Mail Identification CodeTo store the voice mail ID code To cancel the voice mail ID codeCall Forward To Toshiba Voice Systems To retrieve messages Voice Mail Message RetrievalTo program your telephone to retrieve messages Voice Mail Message Retrieval Access Codes Exchange Line Access CodesTo enter a paging group access code Paging Access CodesTo access a line Speed Dial Access Codes B5CAU/B5CBUSpeed Dial Access Codes Safety Approval TNV3 RCOU3F/RCOS3FTNV1 RBSU2A EMC Compliance Equipment detailsTable A2 Interface Type Network Service Type ApprovalTable A3 Tones/Signal to Frequency Cadence Meaning Network Planning InformationPCOU2F Index Index