Mitel 5212, 5224 manual Call Handling, Hold, Mute

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CALL HANDLING

Hold

To place a call on Hold:

zPress ( HOLD ).

To retrieve a call from Hold:

1.Lift the handset.

2.Press the flashing line key.

To retrieve a call from Hold at another phone, do one of the following:

zPress the flashing line key.

zDial *78 and the number of the station that placed the call on Hold.

Mute

Mute lets you temporarily turn your phone's handset, headset or handsfree microphone off during a call.

To turn Mute on during a call:

zPress ( MUTE ). The ( MUTE ) light turns ON.

To turn Mute off and return to the conversation:

zPress ( MUTE ). The ( MUTE ) light turns OFF.

Note: If you are on a Handsfree MUTED call and you lift the handset, the handset microphone is automatically enabled and the MUTE light turns OFF.

NOTE FOR USERS ON RESILIENT 3300 ICP SYSTEMS: If your phone switches to the secondary system while your speaker or handset is muted (that is, while the Mute key is lit) the call remains muted until you hang up.

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Contents User Guide PN 58009805, Rev a 3300 ICP Contents Making and Answering Calls Feature Access Codes About Your Phone 5212 IP Phone 5224 IP Phone Elements of Your Phone Feature FunctionFeatureFunction Important Note for Headset Users Selecting Menu Options About Feature Access CodesFor Users on Resilient 3300 ICP Systems Tips for Your Comfort and SafetyDont cradle the handset Protect your hearing Adjust the viewing angleTo tilt your telephone for better viewing To adjust the Ringer Volume while the set is ringing Handset Receiver Volume ControlTo adjust the Ringer Pitch while the set is idle Customizing Your 5212/5224 IP PhoneTo adjust the Display Contrast while your set is idle Speaker Volume ControlDisplay Contrast Control To display information about a key Feature KeysTo program a personal key Language Change Making and Answering CallsMake a call Answer a callTo make an Emergency Call Redial Phonebook 5224 IP Phone onlyRedial Saved Number To dial a stored Speed Call number Speed Call KeysTo store a Speed Call number To dial a stored personal Speed Call number Speed Call Personal must be setup by TelcomTo store a personal Speed Call number Handsfree Operation To enable or disable Auto-Answer on a 5224 IP Phone only To enable or disable Auto-AnswerTo answer a call when you hear ringback Auto-AnswerHold Call HandlingMute Conference TransferConference Split Swap Add Held 5224 IP Phone onlyTo move a call on hold to another line appearance To alternate between the two partiesTo program Call Forward Call ForwardTo turn Call Forward on and off once it has been programmed Call Forward Remote Im Here Call Forward Forced 5224 IP Phone only Call Forward End ChainingTo force an incoming call to be forwarded To turn Messaging Advisory on Messaging AdvisoryTo turn Messaging Advisory off Messaging Callback Cancel All Callbacks Set By Callback Softkey Cancel Callback Set By Callback SoftkeyTo cancel a Callback To cancel all CallbacksAccount Codes Using Advanced FeaturesCall Park Campon Call PickupDo Not Disturb To page a party Direct PagingTo turn Handsfree Answerback on Direct Paging Handsfree Answerback EnabledTo turn Handsfree Answerback off To end a Handsfree Answerback call To answer a call using Handsfree AnswerbackArrives Burst of tone Direct Paging Handsfree Answerback DisabledTo acknowledge a Reminder when your phone rings once To view, change, and/or cancel a pending ReminderReminder 5224 IP Phone only To end a Direct Page call, do one of the followingTo answer a call when Auto Answer is disabled To enable Headset OperationHeadset Operation To hang upTo enable or disable Headset Operation Headset Operation with Feature Control SwitchTo disable Headset Operation To answer a callMusic To respond to a Group Page by using Meet Me Answer Group Paging / Meet Me Answer must be set up by TelcomTo make a Group Hot Desking must be set up by Telcom To remotely log out a Hot Desking phone To tag a malicious call Tag CallTo display the call history, and view call detail Call HistoryTo delete all missed, answered, or outgoing call logs To return a callTo delete a particular call from the call log To release from an attempted transfer or conference call ReleaseFeature Access Codes