Mitel 5224, 5212 manual About Your Phone

Page 6

ABOUT YOUR PHONE

The Mitel 5212 and 5224 IP Phones are full-feature, dual port, dual mode telephones that provide voice communication over an IP network. Each features a back-lit liquid crystal display (LCD) screen, display-assisted access to features, on-hook dialing and off-hook voice announce with handsfree answerback, and a large ring/message indicator. The 5212 IP Phone offers 12 programmable keys, and the 5224 IP Phone offers 24 programmable keys for one-touch feature access. Both phones provide ten fixed feature keys for convenient access to features such as Conferencing, Redial, and many customizable user settings. The 5212 and 5224 IP Phones support Mitel Call Control (MiNet) protocols and session initiated protocols (SIP). The 5224 IP Phone also supports modules such as the Line Interface Module, 5310 IP Conference Unit, and the 12 and 48 Buttom Programmable Key Modules. The 5224 IP Phone can be used as an ACD Agent Phone or a Teleworker phone.

The personal key on the bottom (left on 5212, right on 5224) is always your Prime Line; the remaining personal keys can be programmed as:

zFeature keys (for example, Swap). You can program feature keys from your phone. Your administrator can also program feature keys.

zSpeed Call keys. You can program speed call keys from your phone.

zLine Appearances. Only the administrator can program line appearances.

-1-

Image 6

Contents User Guide PN 58009805, Rev a 3300 ICP Contents Making and Answering Calls Feature Access Codes About Your Phone 5212 IP Phone 5224 IP Phone Feature Function Elements of Your PhoneFeatureFunction Important Note for Headset Users About Feature Access Codes Selecting Menu OptionsTips for Your Comfort and Safety For Users on Resilient 3300 ICP SystemsDont cradle the handset Adjust the viewing angle Protect your hearingTo tilt your telephone for better viewing To adjust the Ringer Pitch while the set is idle Handset Receiver Volume ControlTo adjust the Ringer Volume while the set is ringing Customizing Your 5212/5224 IP PhoneSpeaker Volume Control To adjust the Display Contrast while your set is idleDisplay Contrast Control Feature Keys To display information about a keyTo program a personal key Make a call Making and Answering CallsLanguage Change Answer a callTo make an Emergency Call Phonebook 5224 IP Phone only RedialRedial Saved Number Speed Call Keys To dial a stored Speed Call numberTo store a Speed Call number Speed Call Personal must be setup by Telcom To dial a stored personal Speed Call numberTo store a personal Speed Call number Handsfree Operation To answer a call when you hear ringback To enable or disable Auto-AnswerTo enable or disable Auto-Answer on a 5224 IP Phone only Auto-AnswerCall Handling HoldMute Transfer ConferenceConference Split To move a call on hold to another line appearance Add Held 5224 IP Phone onlySwap To alternate between the two partiesCall Forward To program Call ForwardTo turn Call Forward on and off once it has been programmed Call Forward Remote Im Here Call Forward End Chaining Call Forward Forced 5224 IP Phone onlyTo force an incoming call to be forwarded Messaging Advisory To turn Messaging Advisory onTo turn Messaging Advisory off Messaging Callback To cancel a Callback Cancel Callback Set By Callback SoftkeyCancel All Callbacks Set By Callback Softkey To cancel all CallbacksUsing Advanced Features Account CodesCall Park Call Pickup CamponDo Not Disturb Direct Paging To page a partyDirect Paging Handsfree Answerback Enabled To turn Handsfree Answerback onTo turn Handsfree Answerback off To answer a call using Handsfree Answerback To end a Handsfree Answerback callDirect Paging Handsfree Answerback Disabled Arrives Burst of toneReminder 5224 IP Phone only To view, change, and/or cancel a pending ReminderTo acknowledge a Reminder when your phone rings once To end a Direct Page call, do one of the followingHeadset Operation To enable Headset OperationTo answer a call when Auto Answer is disabled To hang upTo disable Headset Operation Headset Operation with Feature Control SwitchTo enable or disable Headset Operation To answer a callMusic Group Paging / Meet Me Answer must be set up by Telcom To respond to a Group Page by using Meet Me AnswerTo make a Group Hot Desking must be set up by Telcom To remotely log out a Hot Desking phone Tag Call To tag a malicious callCall History To display the call history, and view call detailTo return a call To delete all missed, answered, or outgoing call logsTo delete a particular call from the call log Release To release from an attempted transfer or conference callFeature Access Codes