NetComm V85 manual Call Transfer, Blind Transfer, Consultation Transfer

No Answer Forward

MENU ► Configure ► Forward Mode ► (Yes/No) No Answer

Under “Forward mode” submenu, users are able to setup for no-answer forward by selecting “Yes” on “(Yes / No) No Answer” and inputting forward-to phone number. For example, if user A’s phone is receiving an incoming call and has “Yes” on “(Yes / No) No Answer” with number 555-5555 and the no-answer time equals 10, then this phone call will be forwarded to number 555-5555 if it is not answered for 10 seconds.

Call Transfer

V85 supports two types of call transfer function. They are blind transfer and consultant transfer.

Blind Transfer

With a blind transfer, users transfer the caller / callee to a third party without informing the third party who is transferring the call. For example, A calls B and then A wants B to transfer the call to C. B will transfer the call to C by the following steps: B presses the “TRANSFER” button, hears dial tone, then dials C’s number, and then hangs up. A will be connected to C without any introduction by B

The flowchart of the blind transfer is : A calls and talks to B

A asks B to transfer call to C

B press “TRANSFER” key B hears dial tone

B dials the number of C

C’s phone rings

C’s phone answered

B disconnects automatically

Consultation Transfer

With consultation transfer, users transfer the caller/callee to third party by informing the third party who is transferring the call. For example, A calls B and A want B to transfer the call to C. B will transfer the call to C by the following steps: B presses the “HOLD” button first, hears dial tone, dials C’s number, talks to C, then hangs up; then A can talk to C.

The flowchart of the consultant transfer is : A calls and talks to B

A asks B for transfer to C

B presses “HOLD” key

B hears dial tone

B dials the number of C

C rings

C is answered

B talks to C

B hangs up or presses the “TRANSFER” key

	A can talk to C
34	V85 Desktop VoIP Phone User Guide
	YML772 Rev1