Cisco Systems 7935 quick start For Technical Assistance, Cisco.com, Technical Assistance Center

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7For Technical Assistance

Cisco provides Cisco.com as a starting point for all technical assistance. Customers and partners can obtain online documentation, troubleshooting tips, and sample configurations from online tools by using the Cisco Technical Assistance Center (TAC) Web Site. Cisco.com registered users have complete access to the technical support resources on the Cisco TAC Web Site.

Cisco.com

Cisco.com is the foundation of a suite of interactive, networked services that provides immediate, open access to Cisco information, networking solutions, services, programs, and resources at any time, from anywhere in the world.

Cisco.com is a highly integrated Internet application and a powerful, easy-to-use tool that provides a broad range of features and services to help you with these tasks:

•Streamline business processes and improve productivity

•Resolve technical issues with online support

•Download and test software packages

•Order Cisco learning materials and merchandise

•Register for online skill assessment, training, and certification programs

If you want to obtain customized information and service, you can self-register on Cisco.com. To access Cisco.com, go to this URL:

http://www.cisco.com

Technical Assistance Center

The Cisco Technical Assistance Center (TAC) is available to all customers who need technical assistance with a Cisco product, technology, or solution. Two levels of support are available: the Cisco TAC Web Site and the Cisco TAC Escalation Center.

Cisco TAC inquiries are categorized according to the urgency of the issue:

•Priority level 4 (P4)—You need information or assistance concerning Cisco product capabilities, product installation, or basic product configuration.

•Priority level 3 (P3)—Your network performance is degraded. Network functionality is noticeably impaired, but most business operations continue.

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Contents Cisco IP Conference Station Page Page Page Package Contents Getting StartedIntroduction Safety Notices Main disconnecting device Where to Go for HelpInstallation Before You Begin Installing and Connecting to the NetworkRelated Documentation 108 Sequence Step LCD Screen Message Display Startup SequenceFeatures and Web Interface FeaturesFor Best Performance Call State Off LEDs All off Select Pick-up, Group Pick-up, and Transfer Using the Web Interface Web InterfaceDescription of the Web Interface Phone Book End-user SettingsAdding an entry Opening the Phone Book WebDeleting an entry Editing an entryTime & Date SoundsPassword Change DiagnosticsOpening the Diagnostics Web Changing the date formatBasic Features Using the Cisco IP Conference StationMeet Me Conference CallsMuting a call Placing a conference callCall Park Call TransferEstablishing a Meet Me conference Joining a Meet Me conferenceParking a call Call PickupTo adjust the speakerphone volume Volume ControlsPicking Up Calls in Your Group Picking Up Calls Outside Your GroupTo adjust the ringer volume To adjust the dial tone volumeCorporate Directory Search by NameSearch by Phone Number Opening the Phone Book Calling a number in the Phone BookAdding an entry in the Phone Book Settings Editing an entry in the Phone BookTime and Date LCD Screen Contrast LanguageRinger Problem Resolution General Troubleshooting InformationWorld Wide Web For More InformationDocumentation CD-ROM Ordering DocumentationDocumentation Feedback For Technical Assistance Cisco.comTechnical Assistance Center Cisco TAC Escalation Center Cisco TAC WebsitePage USA
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