Using an auto attendant
By default, the number keys on your endpoint are used to join a conference by dialing its numeric ID, followed by a '#'. If a conference has both a Numeric ID and a Guest numeric ID set, you may enter either ID, and will join the conference as either a chairperson or guest as appropriate. As you start to enter a numeric ID, the sequence you have typed will be shown at the base of the auto attendant screen. You may cancel the numeric ID entry (for instance to correct an error) by pressing '*'.
Navigating the auto attendant using DTMF
In an auto attendant, you can use the number keys on your endpoint to navigate through the menus; this is called ‘DTMF navigation mode’.
DTMF navigation mode enables you to use the number keys 2, 4, 6, and 8 in the place of up, left, right, and down respectively.
To enter DTMF navigation mode, press the pound/hash key twice as follows:
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The message ‘DTMF menu navigation enabled’ appears briefly at the bottom of the auto attendant display.
To exit DTMF navigation mode, press the pound/hash key twice as follows:
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The message ‘DTMF menu navigation disabled’ appears briefly at the bottom of the auto attendant display.
When in DTMF navigation mode, you will not be able to use the number keys to enter the numeric ID of a conference.
Joining a conference
The auto attendant’s menu displays a list of all permanent conferences and any conference that is scheduled to take place at this time. Conferences are listed alphabetically by name.
Select your conference using either FECC or DTMF navigation.
If you do not see the conference that you want to join, verify the conference name, start time, and that your system adminstrator has enabled the conference on the auto attendant. If your conference does not appear on the auto attendant and you know the conference ID, you can type in the conference ID followed by hash/pound (#) to join the conference.
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