Troubleshooting

Installation

RF Interference

If your devices are not responding to commands or if the red LED on the IR blaster is blinking without sending commands, it might be possible that there is

RF interference. This can be the case when other RF appliances are operated nearby, for instance at your neighbours.

When you notice RF interference, you have to choose another channel on your

RF Extender. 4 channels (CH from 0 to 3) can be assigned.

1Choose a channel for the RF Extender by turning the CH dial with a small screwdriver.

2On the Pronto Remote Control, choose the same channel for the devices controlled by the RF Extender.

Refer to the Pronto guide for more information.

3Try to operate your devices with the Remote Control.

User Guide

Devices do not respond properly

•Check if the power adapter is connected and the red LED is on.

•Check if the ID and channel numbers on the RF Extender match with the ID and channel numbers on the Pronto Remote Control (see p. 9). Refer to the Pronto User Guide for more details on the settings of the Remote Control.

•Check the placement of the RF Extender:

•Check the distance between the RF Extender and the Pronto Remote Control (see p. 6).

•Check the range and the working angle of the IR blaster (see p. 6).

•Check if the RF Extender is placed in a central position relative to your devices (see p. 7).

•Make sure that the distance between the RF Extender and your device is at least 4 inches (10 cm).

•Make sure that the distance between the RF Extender and your device is at most 16 feet (5 m).

•Make sure the IR signals between the RF Extender and the receiving eyes of your devices are not disturbed by any objects.

•Check if metal objects, for instance a metal closet, wires or cables, surrounding the RF Extender do not disturb the RF signals.

•If you are using the dual IR emitters, make sure they are connected properly and that they are placed within range of the receiving eyes (see p. 8).

•It might be possible that some commands cannot be sent out as RF signals. In that case you will have to reconfigure the Pronto Remote Control to operate your devices with IR signals again.

The red LED on the RF Extender blinks without using the Pronto Remote

Control

•This indicates RF interference. Another device in the proximity is sending out RF signals. Change the channel (CH) on the RF Extender (see p. 10).

There is no red LED on my RF Extender

• Check if the power adapter is connected properly.

The dual IR emitters are no longer adhesive

• Replace the adhesive with a fresh piece of the 2-sided tape.

I cannot find the exact location of the device’s receiving eye

•Check the manual of the device.

When still in doubt, contact your supplier or the manufacturer.

User Guide