Technicolor - Thomson TG787 manual Wired Connection Troubleshooting, LAN LED does not light up

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7Troubleshooting

7.2.1Wired Connection Troubleshooting

LAN LED does not light up

Make sure that:

The LAN cable is securely connected to the 10/100Base-T port.

You are using the correct cable type for your Ethernet equipment, that is UTP CAT5 with RJ-45 connectors.

76	E-DOC-CTC-20080118-0051 v2.0

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Contents Setup and User Guide Page Thomson TG787 Trademarks Contents Configuring WEP Encryption Configuring WPA-PSK Encryption Universal Plug and PlayDocumentation and software updates About this Setup and User GuideUsed Symbols Terminology Typographical ConventionsAbout this Setup and User Guide Installation IntroductionComputer requirements DSL servicePreliminary Steps Internet connection detailsPossibilities Placing your Thomson GatewayWall mount Guided Installation Installing your Thomson GatewayInstallation methods Manual InstallationCase of problems Guided InstallationConnecting devices wait Starting the wizardCD menu Configure the Thomson Gateway Manual InstallationProcedure Click Setup my Thomson GatewayInstallation Thomson Gateway Basics This chapterThomson Gateway LED Behaviour Power LEDWireless/WLAN LED Status LEDsPhone/Voice LED Broadband/DSL LEDInternet LED Ethernet LED Ethernet portThomson Gateway Web Interface Accessing the Thomson Gateway Web InterfaceRequirements Menu ComponentsLanguage Bar Notification Area Content paneNavigation Bar TasksBacking up your configuration Backing Up/Restoring your ConfigurationRestoring your configuration Thomson Gateway Basics Adding New Devices to your Network Adding a Computer to your Network Where can I find the encryption? Connecting a computer using WirelessWhere can I find the SSID? Forgot your wireless settings?Connecting a computer using Ethernet After the Installation Adding a Phone to your NetworkConnecting Phones to the Thomson Gateway Emergency callsConfigure the Telephony Service Configuring your Thomson GatewayEnable the Telephony Service Select Service EnabledVerifying Telephone Connectivity Multiple Identities Pick a task list, click Use multiple identitiesAdding New Devices to your Network Feature availability Getting the Most Out of Your Thomson GatewayWhat do I need? Sharing Content on your NetworkConnect your USB storage device to the Thomson Gateway Configure Content Sharing on the Thomson Gateway Server Description Setting Up the File ServerOn the Tools menu, click Content Sharing WorkgroupHow to access the shared content on Windows Open Windows ExplorerHow to access the shared content on Mac Managed Partition Managing your Shared ContentResult Under UPnP AV Media Server, click Server Enabled Using UPnP AV to Share Content with Media DevicesEnable UPnP AV on the Thomson Gateway Thomson UPnP AV ServerConfigure FTP access for your shared content Accessing your Shared Content by FTPUnder FTP Server, click Server Enabled Additional configuration Telephony Features ContentsAddress Book Accessing the Address Book page?Using the Address book Managing contactsActivating services Telephony servicesChecking which services that you can use? Pick a task list, click View Telephony ServicesUsing switching order commands Activating services on the web pagesCall Forwarding To retrieve the call on hold when there is No active call During 3 pty retrieve B and C Viewing Telephony Statistics Accessing the Telephony StatisticsCall Statistics Supported Operating Systems Universal Plug and PlayUPnP and the Thomson Gateway Windows XP Accessing Your Thomson Gateway with UPnPWindows Vista Go to My Network PlacesOn the Windows Start menu, click Settings Control Panel Managing your Internet connection with UPnPDisabling this feature Extended Security Configuring UPnP on the Thomson GatewayEnable/Disable UPnP Enabling Extended SecurityStart menu, click Settings Control Panel Installing UPnP on Windows XPAdding UPnP Adding IGD Discovery and Control Problem Assigning a service HTTP, FTP,... to a computerSolution UPnP Assign a game or application to a local networking deviceDynamic DNS What you needGetting the Most Out of Your Thomson Gateway Wireless Security MethodsEncryption Configuring the wireless encryptionEncryption methods Configuring WEP Encryption Select Use WEP EncryptionConfiguring WPA-PSK Encryption Select Use WPA-PSK EncryptionAccess Control Pick a task list, click Search for wireless devices Search for wireless devices taskNew stations are not allowed Registering Clients via the Association Button What does this mean? Under Home Network, click WirelessDisabling Ssid Broadcast SecurityInternet Security OverviewCreating a new security level FirewallChanging the security level Pick a task list, click Create a new Security LevelWeb site Filtering Enable Web site filtering and specify a default actionConfigure the exceptions StrategiesDenying access to a specific Web site Use casesAllowing access to a specific Web site Redirecting a Web site Click Redirect in the Action list Redirecting all Web sitesClick Allow in the Action list Internet Security Troubleshooting TopicsSetup CD does not start automatically Setup wizard TroubleshootingYour Thomson Gateway has not been found Thomson Gateway unreachable General Thomson Gateway TroubleshootingThomson Gateway does not work Poor Thomson Gateway performanceWired Connection Troubleshooting LAN LED does not light upNo Wireless Connectivity Wireless Connection TroubleshootingNot Able to Connect Wireless Clients Poor Wireless Connectivity or RangeCalling over VoIP Voice over IP TroubleshootingProblems with Supplementary Services Calling over PstnResetting your Thomson Gateway Reset to Factory DefaultsSoftware Reset Hardware Reset Page Thomson Telecom Belgium