Technicolor - Thomson TG787 manual Wireless Connection Troubleshooting, No Wireless Connectivity

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7 Troubleshooting

7.2.2Wireless Connection Troubleshooting

Not Able to Connect Wireless Clients

Check the following:

If registration is enabled, you must press the 'Association' button to register the wireless client or search for wireless devices via the embedded web pages.

Make sure the Thomson Gateway Association Control List is not locked. You can check this on the web pages. On the Wireless Access Point settings, make sure New stations are not allowed is NOT selected.

No Wireless Connectivity

Make sure that:

Both the wireless client adapter and the Thomson Gateway are allowed to connect through wireless channels as defined for local regulatory domain.

The wireless client is configured for the correct wireless settings (SSID, security settings).

Check the signal strength, indicated by the wireless client manager. If the signal is low, try repositioning the Thomson Gateway or directing the Thomson Gateway’s antenna(s) for optimal performance.

Make sure that the wireless client adapter is enabled (message like “radio on”).

Poor Wireless Connectivity or Range

Try the following:

Change the wireless channel.

Make sure both the wireless client adapter and the Thomson Gateway are allowed to connect through wireless channels as defined for local regulatory domain.

Check the location of the Thomson Gateway in the building.

Check the signal strength, indicated by the wireless client manager. If the signal is low, try to place the Thomson Gateway or to direct the Thomson Gateway’s antenna(s) for optimal performance.

Change the wireless channel

Proceed as follows:

1Browse to the Thomson Gateway Web Interface.

2On the left menu, click Home Network.

3Under Wireless, click your access point.

Your access point will be listed in the following format: “WLAN:<Network Name> (<Actual

Speed>)”. For example, WLAN: Thomson83C7C7 (54Mbps).

4The Wireless Access Point page appears.

5In the Navigation Bar, click Configure.

6Under Configuration, select the channel of your choice in the Channel Selection list.

7Click Apply.

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Contents Setup and User Guide Page Thomson TG787 Trademarks Contents Universal Plug and Play Configuring WEP Encryption Configuring WPA-PSK EncryptionTypographical Conventions About this Setup and User GuideUsed Symbols Terminology Documentation and software updatesAbout this Setup and User Guide Introduction InstallationInternet connection details DSL servicePreliminary Steps Computer requirementsWall mount Placing your Thomson GatewayPossibilities Manual Installation Installing your Thomson GatewayInstallation methods Guided InstallationStarting the wizard Guided InstallationConnecting devices wait Case of problemsCD menu Click Setup my Thomson Gateway Manual InstallationProcedure Configure the Thomson GatewayInstallation This chapter Thomson Gateway BasicsStatus LEDs Power LEDWireless/WLAN LED Thomson Gateway LED BehaviourEthernet LED Ethernet port Broadband/DSL LEDInternet LED Phone/Voice LEDRequirements Accessing the Thomson Gateway Web InterfaceThomson Gateway Web Interface Language Bar ComponentsMenu Tasks Content paneNavigation Bar Notification AreaRestoring your configuration Backing Up/Restoring your ConfigurationBacking up your configuration Thomson Gateway Basics Adding New Devices to your Network Adding a Computer to your Network Forgot your wireless settings? Connecting a computer using WirelessWhere can I find the SSID? Where can I find the encryption?Connecting a computer using Ethernet Adding a Phone to your Network After the InstallationEmergency calls Connecting Phones to the Thomson GatewaySelect Service Enabled Configuring your Thomson GatewayEnable the Telephony Service Configure the Telephony ServiceVerifying Telephone Connectivity Pick a task list, click Use multiple identities Multiple IdentitiesAdding New Devices to your Network Getting the Most Out of Your Thomson Gateway Feature availabilityConnect your USB storage device to the Thomson Gateway Sharing Content on your NetworkWhat do I need? Configure Content Sharing on the Thomson Gateway Workgroup Setting Up the File ServerOn the Tools menu, click Content Sharing Server DescriptionOpen Windows Explorer How to access the shared content on WindowsHow to access the shared content on Mac Result Managing your Shared ContentManaged Partition Thomson UPnP AV Server Using UPnP AV to Share Content with Media DevicesEnable UPnP AV on the Thomson Gateway Under UPnP AV Media Server, click Server EnabledUnder FTP Server, click Server Enabled Accessing your Shared Content by FTPConfigure FTP access for your shared content Additional configuration Contents Telephony FeaturesManaging contacts Accessing the Address Book page?Using the Address book Address BookPick a task list, click View Telephony Services Telephony servicesChecking which services that you can use? Activating servicesCall Forwarding Activating services on the web pagesUsing switching order commands To retrieve the call on hold when there is No active call During 3 pty retrieve B and C Call Statistics Accessing the Telephony StatisticsViewing Telephony Statistics UPnP and the Thomson Gateway Universal Plug and PlaySupported Operating Systems Go to My Network Places Accessing Your Thomson Gateway with UPnPWindows Vista Windows XPManaging your Internet connection with UPnP On the Windows Start menu, click Settings Control PanelDisabling this feature Enabling Extended Security Configuring UPnP on the Thomson GatewayEnable/Disable UPnP Extended SecurityAdding UPnP Installing UPnP on Windows XPStart menu, click Settings Control Panel Adding IGD Discovery and Control Solution Assigning a service HTTP, FTP,... to a computerProblem Assign a game or application to a local networking device UPnPWhat you need Dynamic DNSGetting the Most Out of Your Thomson Gateway Methods Wireless SecurityEncryption methods Configuring the wireless encryptionEncryption Select Use WEP Encryption Configuring WEP EncryptionSelect Use WPA-PSK Encryption Configuring WPA-PSK EncryptionAccess Control New stations are not allowed Search for wireless devices taskPick a task list, click Search for wireless devices Registering Clients via the Association Button Security Under Home Network, click WirelessDisabling Ssid Broadcast What does this mean?Overview Internet SecurityPick a task list, click Create a new Security Level FirewallChanging the security level Creating a new security levelStrategies Enable Web site filtering and specify a default actionConfigure the exceptions Web site FilteringUse cases Denying access to a specific Web siteAllowing access to a specific Web site Redirecting a Web site Click Allow in the Action list Redirecting all Web sitesClick Redirect in the Action list Internet Security Topics TroubleshootingYour Thomson Gateway has not been found Setup wizard TroubleshootingSetup CD does not start automatically Poor Thomson Gateway performance General Thomson Gateway TroubleshootingThomson Gateway does not work Thomson Gateway unreachableLAN LED does not light up Wired Connection TroubleshootingPoor Wireless Connectivity or Range Wireless Connection TroubleshootingNot Able to Connect Wireless Clients No Wireless ConnectivityCalling over Pstn Voice over IP TroubleshootingProblems with Supplementary Services Calling over VoIPSoftware Reset Reset to Factory DefaultsResetting your Thomson Gateway Hardware Reset Page Thomson Telecom Belgium