Oricom ECO800 manual Troubleshooting

Page 26

Troubleshooting

Troubleshooting

Problem

Possible cause(s)

Solution(s)

 

 

 

 

Bad audio quality (crackles,echo, etc.).

1.

Interference from nearby electrical appliance.

1. Try a different connection point, one that is away from

 

2.

Base unit is installed in a room with thick walls.

 

other electrical appliances.

 

3. The handset is too far from the base unit.

2.

Install the base unit in a DIFFERENT room OR use

 

4.

If you have Broadband/ADSL you need an in line filter

 

EXTENSION leads.

 

 

(not supplied) connected where this product connects

3. Move CLOSER to the base unit.

 

 

to the phone socket.

4.

Ensure a in-line ADSL filter is installed on all phone

 

5.

Faulty telephone line.

 

sockets between wall plate and your phone.

 

 

 

5.

Contact your network service provider to check your

 

 

 

 

line.

 

 

 

 

 

Caller ID does not work.

1.

Service not activated with your Network service

1.

Check your SUBSCRIPTION with the SERVICE provider.

 

 

provider.

2. Ask your service provider to reset your caller ID

 

2.

Caller ID service is activated but does not work or is

 

service.

 

 

intermittent.

 

 

 

 

 

Phone does not ring when a call comes in.

1. The ringer is off.

1. Turn ON the ringer.

 

2. Too many phones are sharing the same phone line.

2. Disconnect some of the phones from the phone line.

 

3. Base unit not plugged in.

3. Check base unit CONNECTIONS.

 

 

 

Keypad does not work.

Keypad may be locked.

UNLOCK the keypad.

Busy tone + in use light on.

1.

Other handset may still be connected.

1.

Check ALL handsets and END all calls.

 

2. Check power supply connection.

2. Check CONNECTIONS to wall and base.

 

 

 

Handset registration fails continuously.

The base memory may be fully charged.

Delete un-used handsets and try again.

Cannot make/answer a 2nd call.

2nd call service can be activated.

Check with your service provider. Check the recall

 

 

 

selection is correct.

 

 

 

 

 

The battery icon is not scrolling when the handset is

1.

Bad battery contact.

1.

Move the handset slightly.

placed on the base.

2.

Dirty contact.

2.

Clean the battery contact with a dry cloth.

 

3.

Battery is fully charged

3.

Its fine to leave on the base when fully charged.

A phonebook entry cannot be stored.

The phonebook is full.

Delete any unused entries to free memory.

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Contents Eco series Table of Contents White pages directory Getting Started InstallationHandset. Slide the battery door firmly into place Purchasing additional handsets If any of these are missing, please contact Oricom directlyEco800 OGMEco80 Sec Operating the TelephoneOperating the Telephone Cordless handsetNavigating in the menu Confiirm itTelephone TelephoneDeactivate handsfree mode Adjusting the Handsfree volume Chain diallingTelephone Handset Ringer volume Using the menuCurrent setting is shown Handset Ringer melodySelect and confirm a ringing tone Using the menuBase Ringer volume Select and confirm on or OFFPhone Book Caller ID Caller IDDisplaying calls list entries ServiceConfirm or Cancel Select an entryMachine on or off Answer & Rec or Answer Only modeSet the answer delay Record a memo Set the date and time SecCheck the date and time Play/Pause Stop Rewind Fast forwardMemory Full Using the Answering Machine eco800 OnlyDeletes all old messages Changing the PIN code Remote Access eco800 OnlyPIN Code for remote access Using Remote Access eco800 Only Advanced Settings Advanced SettingsHandset Required handsetHS2 Activates conference callRemove HS? Troubleshooting TroubleshootingTroubleshooting Telephone Answering Machine Default settingsDefault Settings Technical Properties Technical PropertiesCustomer Support Maintenance/GuaranteeWarranty Australia REN RN for New Zealand Index IndexIndex Warranty Australia Page Australia Customer Support