Troubleshooting
Troubleshooting
Problem | Possible cause(s) | Solution(s) | ||
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Bad audio quality (crackles,echo, etc.). | 1. | Interference from nearby electrical appliance. | 1. Try a different connection point, one that is away from | |
| 2. | Base unit is installed in a room with thick walls. |
| other electrical appliances. |
| 3. The handset is too far from the base unit. | 2. | Install the base unit in a DIFFERENT room OR use | |
| 4. | If you have Broadband/ADSL you need an in line filter |
| EXTENSION leads. |
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| (not supplied) connected where this product connects | 3. Move CLOSER to the base unit. | |
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| to the phone socket. | 4. | Ensure a |
| 5. | Faulty telephone line. |
| sockets between wall plate and your phone. |
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| 5. | Contact your network service provider to check your |
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| line. |
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Caller ID does not work. | 1. | Service not activated with your Network service | 1. | Check your SUBSCRIPTION with the SERVICE provider. |
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| provider. | 2. Ask your service provider to reset your caller ID | |
| 2. | Caller ID service is activated but does not work or is |
| service. |
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| intermittent. |
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Phone does not ring when a call comes in. | 1. The ringer is off. | 1. Turn ON the ringer. | ||
| 2. Too many phones are sharing the same phone line. | 2. Disconnect some of the phones from the phone line. | ||
| 3. Base unit not plugged in. | 3. Check base unit CONNECTIONS. | ||
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Keypad does not work. | Keypad may be locked. | UNLOCK the keypad. | ||
Busy tone + in use light on. | 1. | Other handset may still be connected. | 1. | Check ALL handsets and END all calls. |
| 2. Check power supply connection. | 2. Check CONNECTIONS to wall and base. | ||
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Handset registration fails continuously. | The base memory may be fully charged. | Delete | ||
Cannot make/answer a 2nd call. | 2nd call service can be activated. | Check with your service provider. Check the recall | ||
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| selection is correct. | |
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The battery icon is not scrolling when the handset is | 1. | Bad battery contact. | 1. | Move the handset slightly. |
placed on the base. | 2. | Dirty contact. | 2. | Clean the battery contact with a dry cloth. |
| 3. | Battery is fully charged | 3. | Its fine to leave on the base when fully charged. |
A phonebook entry cannot be stored. | The phonebook is full. | Delete any unused entries to free memory. | ||
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