TROUBLESHOOTING
We do not expect you to have any problems with your phone, but if you do, these suggestions might help.
Problem | Suggestion | |
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| Be sure the base’s phone line cord and AC adapter are | |
| correctly and securely connected. | |
|
| |
The phone does not work or works | Be sure the battery pack in the handset is connected and | |
poorly. | charged (see “Connecting and Charging the Battery Pack” | |
| on Page 9). | |
| Be sure the handset is properly registered with the base. | |
|
| |
| Move the handset closer to the base. | |
| Be sure the handset’s battery pack is charged. (If the | |
The handset stops working or | battery pack’s power is too low, the handset does not have | |
enough power to light the display.) | ||
works poorly during a call. | ||
| ||
Lift the base's antenna to a vertical position. | ||
| ||
| Check the charging contacts on the handset and base. If | |
| they are dirty, clean them with a pencil eraser. | |
| Someone has picked up another phone on the same line. | |
| Hang up the other phone. | |
| Keep the handset away from computers, remote control | |
Your conversation is difficult to hear | toys, wireless microphones, alarm systems, intercoms, | |
due to dropout, muting, low volume, | room monitors, fluorescent lights, and electrical | |
or unusual sounds. | appliances. | |
| Move to another location or turn off the source of the | |
| interference. | |
| Hang up and redial the number. | |
|
| |
The handset’s range has decreased | Be sure the antennas do not touch a metal surface. | |
so the phone does not operate at a | Recharge the battery pack. | |
useful distance from the base. | ||
| ||
| Check the charging contacts on the handset and base. If | |
| they are dirty, clean them with a pencil eraser. | |
The handset’s battery pack does | Be sure the battery pack is connected correctly. | |
not charge. | ||
| ||
Be sure the handset is properly seated on the base. | ||
| ||
| Replace the battery pack. | |
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| |
| Move the handset closer to the base. | |
The handset does not ring or | Be sure the battery pack in the handset is properly | |
connected and charged. | ||
receive a page. | ||
| ||
Move the base away from other electrical devices. | ||
| ||
| Be sure the ringer is on. | |
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Troubleshooting
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