Basic Troubleshooting Chart

Chapter 4: Managing and Troubleshooting Your Avaya 1692 IP Conference Phone

Tones	Meaning

Call Waiting Ringback Tone	A ringback tone with lower-pitched signal at the end. This tone
---_	indicates the extension called is busy and the called party was
	given a call waiting tone.

Dial ---------	Continuous tone indicating dialing can start.

Intercept/Time-out -_-_-_-	Alternating high and low tone. This tone indicates either a
	dialing error, denial of a requested service, or failure to dial
	within a preset interval (usually 10 seconds) after lifting the
	handset or dialing the previous digit.

Recall Dial - - - -----------	Three short tone bursts followed by a steady dial tone to
	indicate a feature request was accepted and dialing can start.

Reorder -- -- -- -- -- --	Fast, busy tone repeated each half-second to indicate all phone
	trunk lines are busy.

Ringback ---- ---- ---- ----	Low-pitched tone repeated 15 times a minute to indicate the
	number dialed is ringing.

Problem/Symptom	Suggested Solution

Phone does not activate	Unless your system administrator has initialized your phone, you
after connecting it the first	might experience a delay of several minutes before your phone
time	becomes operational. Upon plug-in, your phone immediately
	starts downloading its operational software, its IP address, and
	any special features programmed by your system administrator.
	Report any delay of more than ten minutes to your system
	administrator.

Phone does not activate	Report any delay of more than 20 minutes to your system
after upgrading it	administrator.

Phone does not activate	Allow a few minutes for reinitialization after unplugging, turning
after a power interruption	off the phone, server problems, or other power interruption
	causes.

Phone worked earlier but	Contact your system administrator.
does not currently appear
to work

Display shows an error/	Most messages involve server/phone interaction. If you cannot
informational message	resolve the problem based on the message received, contact
	your system administrator.

24 1692 IP Conference Phone User’s Guide

Nov 2009

Problem/Symptom