ZyXEL Communications 2000W manual Troubleshooting, Problems Starting Up the Prestige

Page 103

Prestige 2000W_V2 User’s Guide

CH A P T E R 14

Troubleshooting

This chapter covers potential problems and the corresponding remedies.

14.1 Problems Starting Up the Prestige

Table 23 Troubleshooting the Start-Up of Your Prestige

PROBLEM	CORRECTIVE ACTION

The Prestige	Make sure you have the battery installed and charged.
does not turn on.
does not turn on.	Remove the Prestige’s battery and reinstall it.

	If the error persists, you may have a hardware problem. In this case, you should
	contact your vendor.
The Prestige is	Press and hold the # key for approximately 2 seconds to lock or unlock the keypad.
on but the keys
do not work.

14.2 Problems Using the Keypad

Table 24 Troubleshooting the Keypad

PROBLEM	CORRECTIVE ACTION

The Prestige is	Press and hold the # key for approximately 2 seconds to lock or unlock the keypad.
on but the keys
do not work.

Chapter 14 Troubleshooting

103

Image 103

Contents Prestige 2000WV2 Page Prestige 2000WV2 User’s Guide CopyrightDisclaimer TrademarksCertifications Federal Communications Commission FCC Interference StatementSafety Warnings Safety WarningsZyXEL Limited Warranty ZyXEL Limited WarrantyCustomer Support Customer SupportUnited Kingdom Table of Contents Chapter Network Settings Chapter Information Menus Appendix a Product Specifications 107 Appendix B Appendix C Prestige 2000WV2 User’s Guide Table of Contents List of Figures List of FiguresPeer-to-Peer Communication in an Ad-hoc Network 119 List of Tables List of TablesEight Subnets Syntax Conventions PrefaceAbout Your Prestige Related DocumentationGraphics Icons Key User Guide FeedbackGetting To Know Your Prestige FeaturesPlace a Call via SIP Proxy Server SIP Call Server ApplicationsDirect IP to IP Calling Ad-Hoc Wireless IntercomPrestige Hardware Descriptions Getting to Know the Prestige HardwarePrestige 2000WV2 User’s Guide Prestige 2000WV2 User’s Guide Getting To Know Your Prestige Using the LCD Screen Menus Using the LCD Screen MenusLCD Main Screen Text Input Navigating the LCD Screen MenusPrestige 2000WV2 User’s Guide LCD Main Screen Press the OK key when you are done Prestige 2000WV2 User’s Guide Using the LCD Screen Menus Select Site Survey Wireless LAN Setup MenusWireless LAN Setup Menus Site SurveyArrow to highlight it and then press the Left key Network ModeSelect Wireless in the first menu screen use the up or down SsidChannel Select Network ModeWEP Encryption RateSelect Key Select Authentication TypeProfiles WEP for encryption, not for authenticationCreate Prestige 2000WV2 User’s Guide Wireless LAN Setup Menus Select IP Address Network SettingsNetwork Settings Fixed IPSelect Subnet Mask DhcpPPPoE Select PPPoE Pwd Select PPPoE NameSelect Registrar Select Registrar IP SIP SettingsSIP Settings Registrar ServerSelect Expiry Time Outbound Proxy ServerSelect Outbound Proxy Select Proxy Server Proxy ServerSelect User Account Select Phone Number User AccountSelect User Pwd Prestige 2000WV2 User’s Guide SIP Settings Phonebook PhonebookCalling Methods Adding a Phonebook EntrySelect Add Entry Editing Phonebook EntriesErasing Phonebook Entries Select Speed Dial Speed Dial Phonebook EntriesMissed Calls Call HistoryCall History Received Calls Erasing Calls Dialed CallsSelect Erase Calls Setting the Ring Melody Miscellaneous SettingsMiscellaneous Settings Adjusting the Ring Volume Setting the Vibration ModeSelect Ringer Volume Select Edit Date Setting the TimeSetting the Date Select Edit TimePress the Left key to save your setting Setting the BannerSetting the Key Lock Select Settings in the first menu screenSelect Don’t Disturb Setting the Don’t DisturbPrestige 2000WV2 User’s Guide Miscellaneous Settings Information Menus Information MenusDisplaying Information Select MAC Address11Select Firmware Ver Dialing a Telephone Number Using the Phonebook to Dial a Telephone NumberUsing Speed Dial to Dial a Telephone Number Prestige UsageAnswering a Call Changing the VolumeRejecting a Call Using the Web Configurator Screens Using the Web Configurator ScreensIntroduction to the Web Configurator LoginLogin Screen Navigating the Prestige Web ConfiguratorPhone Book Web Configurator User Screens SummarySIP NAT TrvslPhone Web Configurator Administrator Screens SummaryTOS/DS IP Address Assignment User Web Configurator ScreensUser Web Configurator Screens Device InformationMAC Address IP Address and Subnet MaskDNS Server Network Configuration StaticCancel Network Configuration DhcpApply Dhcp PPPoE Network Configuration Network Configuration PPPoEPPPoE VoIP Introduction12.9.1 SIP SIP IdentitiesInvite SIP Call ProgressionSIP Client Server SIP Call ProgressionSIP Proxy Server 12.9.1.4 RTP SIP ConfigurationSIP Proxy 12.11 NATNAT Types NAT ExampleFull Cone Restricted Cone Port Restricted Symmetric Full Cone NATFull Cone NAT Example Restricted Cone NATSymmetric NAT Port Restricted Cone NATSIP ALG NAT and SIPFake WAN Address on SIP and RTP Stun NAT Traversal ConfigurationOutbound Proxy ALG NAT Traversal ConfigurationStun Phone Book ConfigurationPhone Book Calling MethodsDelete PhonebookPrestige 2000WV2 User’s Guide Phonebook Wireless IntroductionWireless Settings WEP EncryptionWEP SsidSystem 12.19 S/W UpdateSubmit Zip files before you can upload them W UpdateAdministrator Web Configurator Screens Administrator Web Configurator ScreensType the SIP proxy server settings SIP Proxy ConfigurationSIP URI SIP ConfigurationVoice Coding Prestige 2000WV2 User’s Guide IP Configuration13.3.1 G.711 Phone Setting Pstn Call Setup Signaling13.3.2 G.729 100 Administrator Web Configurator Screens Administrator Web Configurator Screens 101 Quality of Service13.8 ToS 102 Administrator Web Configurator ScreensIntroduction to DiffServ Problems Starting Up the Prestige TroubleshootingProblems Using the Keypad Troubleshooting Accessing the Prestige Problems Accessing the Prestige104 Troubleshooting Troubleshooting 105 Error Message TroubleshootingRestoring the Factory Default Settings Error Message TroubleshootingPrestige 2000WV2 User’s Guide 106 Troubleshooting MIC Specification TablesHardware Specifications Appendix a Product Specifications 107Essid Prestige 2000WV2 User’s Guide Firmware Features108 Appendix a Product Specifications HTTP, TFTP, TCP, UDP, DNS, ARP, IcmpAppendix B IP Subnetting 109 IP AddressingIP Classes Classes of IP AddressesNatural Masks Subnet MasksSubnetting Allowed IP Address Range By ClassAppendix B IP Subnetting 111 Example Two SubnetsAlternative Subnet Mask Notation Two Subnets Example112 Appendix B IP Subnetting SubnetAppendix B IP Subnetting 113 Example Four Subnets114 Appendix B IP Subnetting Example Eight SubnetsEight Subnets Class C Subnet PlanningClass B Subnet Planning Subnetting With Class a and Class B NetworksAppendix B IP Subnetting 115 Prestige 2000WV2 User’s Guide 116 Appendix B IP Subnetting Appendix C PPPoE 117 PPPoE in ActionBenefits of PPPoE Traditional Dial-up ScenarioPrestige as a PPPoE Client How PPPoE WorksAd-hoc Wireless LAN Configuration Wireless LAN TopologiesAppendix D Wireless LANs 119 120 Appendix D Wireless LANs Basic Service SetInfrastructure Wlan Appendix D Wireless LANs 121Prestige 2000WV2 User’s Guide 122 Appendix D Wireless LANs Dtmf IndexNumerics Index 123711 22, 98 729 22, 99 124 IndexIndex 125 SIP ALG 126 IndexWlan Index 127

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