BT Glide – Edition 07 – 20.01.06 – 7163
72 General information
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R&TTE Directive
This equipment complies with the essential requirements for the Radio Equipment and Telecommunications Terminal Equipment Directive (1999/5/EC).
In demonstration with the Essential Requirement for efficient use of the radio spectrum, the product complies with EN301 406.
For a copy of the Declaration of Conformity please contact the BT Glide Helpline on 0870 605 8047.
•This guarantee does not cover any faults or defects caused by accidents, misuse, fair wear and tear, neglect, tampering with the equipment, or any attempt at adjustment or repair other than through approved agents.
•This guarantee does not affect your statutory rights.
Within the 12 month guarantee period:
If you experience difficulty using the product, prior to returning it, please read the ‘Help’ section beginning on page 66, or contact the BT Glide Helpline on 0870 605 8047, 8am – 8pm, Monday to Saturday and 10am – 3pm on Sundays.
In the unlikely event of a defect occurring, please follow the Helpline’s instructions for replacement or repair.
Outside of the 12 month guarantee period:
Guarantee
Your BT Glide is guaranteed for a period of 12 months from the date of purchase.
Subject to the terms listed below, the guarantee will provide for the repair of, or at BT’s or its agent’s discretion the option to replace the BT Glide, or any component thereof, (other than batteries), which is identified as faulty or below standard, or as a result of inferior workmanship of materials. Products over 28 days old from the date of purchase may be replaced with a refurbished or repaired product.
The conditions of this guarantee are:
•The guarantee shall only apply to defects that occur within the 12 month guarantee period.
•Proof of purchase is required.
•The equipment is returned to BT or its agent as instructed.
If your product needs repair after the guarantee period has ended, the repair must meet the approval requirements for connection to the telephone network. We recommend that you contact BT’s approved repair agent, Helpdesk Solutions on 08702 405029 or a local qualified repairer.
Returning your product
If the Helpline is unable to remedy your problem they will ask you to return the product. Where possible, pack the product in its original packaging. Please remember to include all parts, including the line cords, power supply units and the original batteries. Please note that we cannot take responsibility for goods damaged in transit. Please obtain and keep proof of posting from the Post Office or other carrier.
If you experience any problems, please call the Helpline on 0870 605 8047