Cisco Systems 7975G, 7970G Tracing Suspicious Calls, Prioritizing Critical Calls, If you Then

Page 59

Advanced Call Handling

If you want to...

Then...

 

 

Determine if secure calls can be

See your system administrator.

made in your company

 

 

 

Note There are interactions, restrictions, and limitations that affect how security features work on your phone. For more information, see your system administrator.

Note A device engaged in a call is either trusted or untrusted as determined by Cisco. Lock or shield icons are not displayed on a Cisco Unified IP Phone screen when a call is to or from an untrusted device, even though the call might be secure.

Tracing Suspicious Calls

If you are receiving suspicious or malicious calls, your system administrator can add the Malicious Call Identification (MCID) feature to your phone. This feature enables you to identify an active call as suspicious, which initiates a series of automated tracking and notification messages.

If you want to...

Then...

 

 

Notify your system

Press MCID or Malicious Call ID.

administrator about a

Your phone plays a tone and displays the message, “MCID successful.”

suspicious or harassing call

 

 

 

Prioritizing Critical Calls

(SCCP phones only)

In some specialized environments, such as military or government offices, you might need to make and receive urgent or critical calls. If you have the need for this specialized call handling, your system administrator can add Multilevel Precedence and Preemption (MLPP) to your phone.

Keep these terms in mind:

Precedence indicates the priority associated with a call.

Preemption is the process of ending an existing, lower priority call while accepting a higher priority call that is sent to your phone.

If you...

Then...

 

 

Want to choose a priority (precedence)

Contact your system administrator for a list of

level for an outgoing call

corresponding precedence numbers for calls.

 

 

Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP)

11

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Contents Americas Headquarters Page Common Phone Tasks Phone Screen Icons Contents Viewing or Removing Conference Participants Using a Speakerphone Cisco One-Year Limited Hardware Warranty Terms Index If you want to Then Using this GuideGetting Started Finding Additional Information Safety and Performance InformationCisco Product Security Overview Power OutageUsing External Devices Accessibility Features Connecting Your Phone Adjusting the Handset Rest Optional Removing the Hookswitch Clip RequiredHeadset Support Adjusting the Footstand OptionalUsing a Headset Registering with TapsOL-22332-01 Understanding Buttons and Hardware An Overview of Your PhoneCisco Unified IP Phone 7970G and 7971G-GE Cisco Unified IP Phone 7975GCisco Unified IP Phone 7945G Description Accessing the Help System Cleaning and MaintainingAccessing Voice Messages Using Call Logs,Understanding Lines and Calls Icon Line or call state Description Understanding Line and Call IconsMenus, Understanding Phone Screen FeaturesIcons, page 7, and Viewing Multiple Calls, Cisco Unified IP Phone 7975G, 7971G-GE, and 7970G Cleaning and Maintaining the Phone ScreenChoosing Phone Screen Items Screen item Do thisIf you want to Understanding Feature Buttons and MenusCisco Unified IP Phone 7965G and 7945G Feature Softkey Line Button Label and Icon Understanding Feature AvailabilityAccessing the Help System on Your Phone Understanding Energy Savings Understanding SIP and SccpAn Overview of Your Phone OL-22332-01 If you want to Then See Basic Call HandlingPlacing a Call-Basic Options For more informationCorporate Setting Up PhonesAccess Lists for Mobile Placing a Call-Additional OptionsChoose Personal Address Book PersonalDirectory to log Answer or Answering a CallIf you want to Then For more information, see Message System, Using AutoAnswer with aUsing a Single Phone Number Sending a Call to a VoiceOr EndCall Using Hold and ResumeEnding a Call Toggle Microphone on Press Toggle Microphone off Using MuteSwitching an In-Progress Call to Another Phone Switching Between Multiple CallsViewing Multiple Calls Transferring Calls Forwarding Calls to Another Number Sending a Call to a Voice Message SystemUser Options Web Pages, Settings on the Web,Press CFwdALL or Forward All Press DND or Do Not Disturb Using Do Not DisturbMaking Conference Calls See Viewing or Removing Conference Participants, Using Conference FeaturesUsing Join Tip Using cBargePress ConfList or Conference List See Using Conference,Placing or Receiving Intercom Calls Viewing or Removing Conference ParticipantsIf you want to Then Directory on Your Phone, Web pages. See Accessing Your User Options Web Pages,Advanced Call Handling Speed DialingPersonal Directory on Your Phone, Using the Personal Directory on the Web,Picking Up a Redirected Call on Your Phone Storing and Retrieving Parked Calls Logging Out of Hunt Groups Understanding Shared Lines Using a Shared LineUsing Barge to Add Yourself to a Shared-Line Call Single-button and Multi-touch Barge CBarge and BargePress Private Using BLF to Determine a Line State Making and Receiving Secure Calls VPN Configuration If you Then Tracing Suspicious CallsPrioritizing Critical Calls Press Mcid or Malicious Call IDUsing Cisco Extension Mobility Press ChangePIN Change CredentialsPress Change See Answering a Call, Access Lists for Mobile Connect,See Switching an In-Progress Call to Another Phone, See Placing a Call-Additional Options, OL-22332-01 Using a Headset Using a Handset, Headset, and SpeakerphoneUsing a Handset Choose User Preferences Audio Preferences Wideband Headset Using a SpeakerphoneUsing a Wireless Headset Using Wideband with your HeadsetUsing AutoAnswer with a Headset or Speakerphone OL-22332-01 User Preferences Rings Changing Phone SettingsCustomizing Rings and Message Indicators Accessing Your User Options Web Pages,User Preferences Viewing Angle Customizing the Phone ScreenOptions Web Pages, User Preferences BrightnessUser Preferences Background Images See Cleaning and Maintaining the Phone Screen,OL-22332-01 Missed Calls, Placed Calls, or Received Calls Using Call Logs and DirectoriesUsing Call Logs Missed Calls, Placed Calls, or Received Calls. EachState, Press EditDial Directory DialingMissed Calls or Received Calls Corporate Directory exact name can vary Using Corporate Directory on Your PhoneUsing Personal Directory on Your Phone Press Select Press Fast DialPersonal Directory Personal Fast Dials Customizing Rings and Message Indicators, Accessing Voice MessagesMessage System, Options Device Using the User Options Web PagesAccessing Your User Options Web Pages If you want to Then do thisIf you want to Then do this after you log Configuring Features and Services on the WebUsing the Personal Directory on the Web Choose User Options Device Click Service URLChoose User Options Device Create a PAB entry. See Using Your Personal Address Book onChoose User Options Fast Dials Click Add NewUsing the Address Book Synchronization Tool Setting Up Speed Dials on the WebYour Phone, Setting Up Phone Services on the WebSee Configuring Fast Dials on the Web, Click Phone ServicesProgrammable phone button ServicesFeature buttons Choose User Options User Settings Controlling User Settings on the WebControlling Line Settings on the Web Set up call forwarding Choose User Options Mobility Settings Access Lists Setting Up Phones and Access Lists for Mobile ConnectChoose User Options Mobility Settings Remote Destinations Using Cisco WebDialer Network Configuration Host NameIf you Then For more information Understanding Additional Configuration OptionsAdvanced Call Handling See Using AutoAnswer with aSee Using BLF to Determine a Line See Using Cisco ExtensionCallBack fails Troubleshooting Your PhoneGeneral Troubleshooting Symptom ExplanationIf you are asked to Then Viewing Phone Administration DataUsing the Quality Reporting Tool OL-22332-01 Cisco One-Year Limited Hardware Warranty Terms OL-22332-01 Index OL-22332-01 Page OL-22332-01 Page Taps
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