VTech DS6121 user manual Troubleshooting, Problem Suggestion

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Troubleshooting

If you have difficulty with your telephone, please try the suggestions below. For Customer Service, visit our website at www.vtechphones.com, or call 1 (800) 595-9511; in Canada, call 1 (800) 267-7377.

Problem

Suggestion

My telephone does not

• Make sure the battery is installed and charged correctly (page 3). For optimum daily

work at all.

performance, return the handset to the telephone base after use.

 

• Make sure the power adapter is securely plugged into an outlet not controlled by a wall switch.

 

• Make sure the telephone line cord is plugged firmly into the telephone base and the telephone

 

wall jack.

 

• Unplug the electrical power to the telephone base. Wait for approximately 15 seconds,

 

then plug it back in. Allow up to one minute for the cordless handset and telephone base to

 

synchronize.

 

• Charge the battery in the handset for up to 16 hours.

 

• Remove and re-insert the battery. If that still does not work, it may be necessary to purchase

 

a new battery.

 

• Disconnect the telephone base from the telephone wall jack and plug in a working telephone.

 

If the other telephone does not work, the problem is probably in the wiring or the local service.

 

Call the local telephone company.

Low Bat tery is

• Place the handset in the telephone base for recharging.

displayed on screen.

• Remove and re-install the battery and use it normally until fully discharged, then recharge the

 

handset on the telephone base for up to 16 hours.

 

• If the above measures do not correct the problem, the battery may need to be replaced.

 

 

www.vtechphones.com

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Appendix

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Contents User’s manual Congratulations Table of contents Answering system Getting started Parts checklistTelephone base installation Battery installation and charging Wall mounting bracket installation Mounting bracket installationDesktop/tabletop bracket installation Remove Handset layoutDelete Telephone base layoutRinger volume handset Telephone settingsRinger tone Language Key toneClear voice mail Telephone BasicsettingsoperationEnd a call VolumeMake a call Answer a callMute Ringer muteCall waiting Find handset Chain dialingDirectory Store a directory entry Character chart Dial a directory entry Search the directoryEdit a directory entry Delete from the directory About caller ID Call log Review the call log Missed calls indicatorDial a call log entry Make a call log entry ready to dialSave a call log entry to the directory Delete from the call log Displays When Call log display screen messagesRedial list Dial a redial entryDelete from redial Message capacity Answering system and voicemailSet the clock Activate the answering systemSet number of rings Answering system setupSet telephone base ringer volume Set message alert tone Set remote access codePlay your announcement Outgoing announcementDelete your announcement Record your own announcementNew message indication Message playbackOptions during playback Memo playback Delete all messagesRecord and play memos Record a memoCall intercept Call screeningWindow displays Descriptions Message window displaysCommand Function Remote accessHandset display screen messages Cordless handset locator has been activated Telephone base lights Handset and telephone base indicators Handset lightsSpeaker Handset and telephone base indicators Handset iconsBattery Important safety instructions Problem Suggestion TroubleshootingTo The charge light is off in this section Apply Base to synchronize Handset My caller ID features are System does not System are very difficult CONNECTING... is Operating range MaintenanceRbrc seal About cordless telephonesWhat does this limited warranty cover? WarrantyHow do you get warranty service? FCC Part FCC, Acta and IC regulationsFCC, Acta and IC regulations Technical specifications Index Telephone base indicators  91-001614-070-100