VTech DS6121 user manual System are very difficult

Troubleshooting

Problem	Suggestion
The answering system	• Make sure the answering system is on.
does not record	• If the answering machine memory is full, it will not record new messages until some old
messages.	messages are deleted.
The messages on the	• If a caller leaves a very long message, part of it may be lost when the system disconnects the
answering system are	call after four minutes.
incomplete.	• If the memory on the system becomes full during a message, the system stops recording and
	disconnects the call.
	• If the caller’s voice is very soft, the system may stop recording and disconnect the call.
The outgoing	• When recording the announcement, make sure you speak in a normal tone of voice about nine
announcement is not	inches from the telephone base.
clear.	• Make sure there is no background noise (television, music, traffic, etc.) when recording.
The messages on the	• Press VOL on the telephone base to increase the speaker volume.
system are very difficult
to hear.
The answering system	• Make sure your remote access code is correct (page 33).
does not respond to	• Make sure you are calling from a touch-tone telephone. When dialing a number, there should
remote commands.	be tones. If there are clicks, then it is not a touch-tone telephone and cannot activate the
	answering system.
	• The answering system may not detect the remote access code when your announcement is
	playing. Wait until the announcement is over before entering the code.
	• There may be interference on the telephone line you are using. Press the dial pad keys firmly
	when dialing.

54 www.vtechphones.com