VTech DS6121 user manual To The charge light is off in this section

Troubleshooting

Problem	Suggestion
The battery does not	•	Make sure the handset is placed in the telephone base correctly. The CHARGE light on the
charge in the handset		handset should be on.
or the handset battery	•	Remove and reinstall the battery, then charge for up to 16 hours.
is not charging.	• If the handset is in the telephone base but the CHARGE light on the handset is not on, refer
		to The charge light is off in this section.
	•	It may be necessary to purchase a new battery. Please refer to the Battery section (page 45)
		of this user’s manual.
	• The telephone might be malfunctioning. Please refer to the Warranty section (page 58) of this
		user’s manual for further instruction.
The CHARGE light is	•	Clean the charging contacts on the handset and telephone base each month using a pencil
off.		eraser or a dry non-abrasive fabric.
	• Make sure the power adapter and telephone line cord are plugged in correctly and securely.
	•	Unplug the power adapter. Wait for 15 seconds before plugging it back in. Allow up to one
		minute for the handset and telephone base to reset.
	• The telephone might be malfunctioning. Please refer to the Warranty section (page 58) of this
		user’s manual for further instruction.
There is no dial tone.	•	First, try all the above suggestions.
	• Move the handset closer to the telephone base. It might be out of range.
	• The telephone line cord might be malfunctioning. Try installing a new telephone line cord.
	• Disconnect the telephone base from the telephone wall jack and connect a different telephone.
		If there is no dial tone on this telephone either, the problem is in your wiring or local service.
		Contact your local telephone company.

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