VTech I6768, I6787, i6777 important safety instructions Troubleshooting

Troubleshooting

Problem	Suggestion
I hear other calls when	• Disconnect the telephone base from the telephone jack. Plug in a different telephone. If you
using the telephone.	still hear other calls, the problem is probably in the wiring or local service. Call your local
	telephone company.
I hear noise in the	• Make sure the telephone line cord is plugged in securely.
cordless handset, and
none of the keys or
buttons work.
My caller ID features are	• Caller ID is a subscription service. You must subscribe to this service from your local telephone
not working properly.	company for this feature to work on your telephone.
	• The caller may not be calling from an area which supports caller ID.
	• Both you and the caller’s telephone companies must use equipment which are compatible
	with caller ID service.
	• If you subscribe to DSL service, install a DSL filter to the telephone line between the telephone
	base and the telephone line jack. Contact your DSL service provider for filter information.
The system does not	• Make sure you subscribe to Caller ID with Call Waiting features services provided by the local
receive caller ID or	telephone company.
the system does not	• The caller may not be calling from an area which supports caller ID.
display caller ID during	• Both you and the caller’s telephone companies must use equipment which are compatible
call waiting.	with caller ID service.
	• If you subscribe to DSL service, install a DSL filter to the telephone line between the telephone
	base and the telephone line jack. Contact your DSL service provider for filter information.
	www.vtechphones.com	45

Appendix