VTech cs6858-3, CS6859 Troubleshooting, My telephone does not work at all, There is no dial tone

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Appendix

Troubleshooting

If you have difficulty with your telephone, please try the suggestions below. For customer service, visit our website at www.vtechcanada.com or call 1 (800) 267-7377.

My telephone does not work at all.

•Make sure the battery is installed and charged correctly (page 3). For optimum daily performance, return the handset to the telephone base or charger after use.

•Make sure the power adapter is securely plugged into an outlet not controlled by a wall switch.

•Make sure the telephone line cord is plugged firmly into the telephone base and the wall jack.

•Unplug the electrical power to the telephone base. Wait for approximately 15 seconds, then plug it back in. Allow up to one minute for the cordless handset and telephone base to synchronize.

•Charge the battery in the handset for up to 11 hours.

•If the battery is completely depleted, charge the handset for at least 30 minutes before use (page 4).

•Remove and install the battery again. If that still does not work, it may be necessary to purchase a new battery.

•Disconnect the telephone base from the telephone wall jack and plug in a working telephone. If the other telephone does not work, the problem is probably in the wiring or telephone service. Contact your telephone service provider.

There is no dial tone.

•Try all the above suggestions.

•Move the handset closer to the telephone base. It may be out of range.

•The telephone line cord may be defective. Install a new telephone line cord.

•Disconnect the telephone base from the telephone wall jack and connect a different telephone. If there is no dial tone on this telephone either, the problem is in your wiring or telephone service. Contact your telephone service provider.

•If you have changed your telephone service to digital service from a cable company or a VoIP service provider, the telephone line may need to be rewired to allow all existing telephone jacks to work. Contact your service provider for more information.

I cannot dial out.

•Try all the above suggestions.

•Make sure there is a dial tone before dialing. It is normal if the handset takes a second or two to synchronize with the telephone base before producing a dial tone. Wait an extra second before dialing.

•If other telephones in your home are having the same problem, the problem is in the wiring or telephone service. Contact your telephone service provider (charges may apply).

•Eliminate any background noise. Mute the cordless handset before dialing, or dial from another room in your home with less background noise.

•If you have changed your telephone service to digital service from a cable company or a VoIP service provider, the telephone line may need to be rewired to allow all existing telephone jacks to work. Contact your service provider for more information.

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Contents Complete user’s manual Congratulations Table of contents Index Answering system settingsAnswering system operation AppendixGetting started Parts checklistTelephone base and charger installation If you do not hear a dial tone Battery installationDisplays Put in charger Battery chargingTabletop to wall mount installation Installation optionsGetting started See Telephone base and charger installation on Wall mount to tabletop installationTo use the voicemail Are you a new cable or VoIP subscriber?To use the built-in answering system Delete Telephone base layoutMENU/SELECT Tone Handset layout VolumeMUTE/DELETE To enter the menu Telephone settingsUsing the menu Handset ringer volumeRinger tone Telephone base ringer volumeTo turn off the quiet mode Quiet modeTo set the duration and turn on the quiet mode Set date and time Press Select to choose LCD language LCD languageTo set your voicemail number Voicemail numberClear voicemail To manually turn off these indicatorsPress /CID or / to choose Key toneOn or Key toneOff Key toneHome area code Dial mode Answer a call Telephone operationMake a call Predial a callCall waiting VolumeMute To silence the handset ringer Handset speakerphoneTemporary ringer silencing Temporary tone dialingTo delete a redial entry RedialTo review and dial a redial entry Check voicemail To access a number in the directoryTo access a number in the caller ID log To access a number on the redial listTransfer a call To end paging Find handsetWeb address To start pagingTo share an outside call Multiple handset useJoin a call in progress IntercomSpeaker or INT. Both devices display Intercom ended To initiate an intercom call at the telephone baseTo answer at the telephone base Call transfer using intercomAnswer an incoming call during an intercom call To answer on a cordless handsetIntercom About the directory DirectoryPress Select to choose Add contact Add a directory entryDirectory To start an alphabetical search Review and dial from the directoryAlphabetical search Delete a directory entry Edit a directory entryAssign a speed dial entry Speed dialDial a speed dial number Reassign a speed dial entryDelete a speed dial entry Information about caller ID with call waiting Caller IDAbout caller ID Caller ID log Missed call indicatorReview and dial from the caller ID log Memory matchView dialing options Save a caller ID log entry to the directory To delete all entries Delete the caller ID log entriesCaller ID log screen messages To delete an entryRecord your own announcement Answering system settingsAnswering system AnnouncementDelete your announcement Play the announcementCID or Answer on/offTo turn on or off with the telephone base To turn on or off with a handset or the telephone basePress Select to choose Call screening To turn this feature on or offCall screening Number of ringsMessage alert tone Remote access codePress /CID or / to choose 3 minutes, 2 minutes or Recording timeVoice language If XX new messages displays and /PLAY/STOP on Using the answering system and voicemail togetherAnswering system operation Answering system and voicemailNew message indication Message capacityTo screen a call at a handset Call interceptMessage playback To screen a call at the telephone baseOptions during playback To play messages at the telephone baseTo play messages with a handset To delete all messages with a handset or the telephone base Delete all messagesRecord, play or delete memos To delete all messages with the telephone baseCommand Description Remote accessTo register a handset AppendixExpand your telephone system Add and register a handsetTo deregister all handsets Replace a handsetScreen messages Appendix Telephone base lights Handset and telephone base indicatorsHandset lights Telephone base icons Handset iconsOperation Operating time BatteryCannot dial out TroubleshootingMy telephone does not work at all There is no dial toneCharge light is off Low battery shows on the handset screenMy cordless handset isn’t performing normally Telephone does not ring when there is an incoming call Appendix Telephone does not receive caller ID while on a call Hear other calls when using the telephoneMy caller ID features are not working properly Hear noise on the cordless handset and the keys do not workCannot retrieve voicemail messages Out of range or no pwr at base shows on the handset screenNew voicemail display and I don’t know why Messages on the answering system are very difficult to hear Answering system does not respond to remote commandsOutgoing announcement is not clear Answering system does not record messagesCommon cure for electronic equipment Important safety instructions Operating range Precautions for users of implanted cardiac pacemakersECO mode Taking care of your telephone MaintenanceRbrc seal About cordless telephonesWhat does this limited warranty cover? Limited warrantyHow do you get warranty service? FCC Part FCC, Acta and IC regulationsIndustry Canada Technical specificationsIndex Index All rights reserved. Version 1 07/13
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CS6859-2, CS6859, cs6858-3 specifications

The VTech CS6859 series of cordless phones, which includes models CS6859-3, CS6859, CS6859-4, and CS6859-2, offers a range of features designed to enhance communication for residential use. Known for their reliability and user-friendly designs, these models combine modern technology with practical functionalities catering to the needs of users.

One of the standout features of the CS6859 series is its cordless design, allowing users to move freely while on calls. This series typically includes multiple handsets, making it excellent for larger homes or office spaces. Depending on the model, some configurations come with three, four, or two handsets, ensuring flexibility and extending coverage throughout the premises.

Each phone is equipped with DECT 6.0 technology. This advanced digital technology enhances the clarity of calls and reduces interference from other wireless devices, ensuring a secure connection. Additionally, DECT 6.0 provides a longer range than earlier technologies, which allows users to stay connected even when moving away from the main base unit.

The CS6859 series features a large, backlit display that makes it easy to see caller ID information, menus, and settings, even in low-light conditions. This is complemented by a straightforward keypad layout, designed for intuitive navigation. Users can store frequently called numbers in the speed dial memory, providing quick access to important contacts.

Another notable characteristic is the series’ built-in answering system. Users can record messages and review them conveniently, allowing for missed calls to be addressed promptly. The voicemail indicator alerts users of new messages, ensuring they never miss an important communication.

Additionally, the CS6859 models incorporate an eco-friendly design, as they are equipped with energy-efficient power supplies that consume less energy during operation. The series is also compatible with headsets, providing hands-free communication for added convenience.

In terms of sound quality, the VTech CS6859 series ensures clear audio with adjustable volume levels to suit user preferences. Features such as call blocking help manage unwanted spam calls, contributing to a more peaceful home environment.

Overall, the VTech CS6859 series exemplifies an ideal balance of functionality and modern technology, making it a preferred choice for anyone seeking reliable cordless phone solutions. With its combination of advanced features, multiple handset options, and user-friendly design, it meets the communication needs of a variety of users, ensuring that connectivity remains seamless.
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