VTech Troubleshoot 'Out of Range' or 'No Pwr at Base' Issues with Cordless Telephones
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Appendix

Troubleshooting

Out of range or no pwr at base shows on the handset screen.

•The handset may be out of range. Move it closer to the telephone base.

•Make sure the power cord is securely plugged into the telephone base. Use a working electrical outlet not controlled by a wall switch.

•Reset your telephone by unplugging the power adapter from the telephone base. Disconnect the battery from the cordless handset. Wait for 15 seconds, then plug in the power adapter and install the battery again. Place the handset in the telephone base and allow up to one minute for the handset and telephone base to synchronize.

•Other electronic products such as HAM radios and other DECT phones can cause interference with your cordless phone. Try installing your phone as far away as possible from these types of electronic devices.

and New voicemail display and I don’t know why.

•Your telephone has voicemail indication that is separate from the built-in answering system. If and New voicemail display, your telephone has received a signal from your telephone service provider that you have a voicemail message waiting for you to retrieve from them. Contact your telephone service provider for more information on how to access your voicemail.

I cannot retrieve voicemail messages.

•Your telephone has both a built-in answering system and voicemail indication. They are independent features and each alerts you to new messages differently (page 54). If you subscribe to voicemail service from your telephone service provider (charges may apply), contact your telephone service provider for more information on how to access

your voicemail.

The answering system does not answer after the correct number of rings.

•Make sure the answering system is on. When the answering system is on, the

ANS ON/OFF light on the telephone base should be lit and ANS ON should show on the handset.

•If toll saver is selected, the number of rings changes to two when there are new messages waiting (page 51).

•If the memory is full or if the answering system is off, the answering system answers after 10 rings.

•In some cases, the answering system is affected by the ringing system used by your telephone service provider.

•If you subscribe to voicemail service, change the number of rings so that your answering system answers before your voicemail answers (page 54). To determine how many rings activate your voicemail, please contact your telephone service provider.

•If there is a fax machine connected to the same telephone line, try disconnecting the fax machine. If that solves the problem, consult your fax machine documentation for information on compatibility with answering systems.

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Contents Complete user’s manual Congratulations Table of contents Answering system settings Answering system operationAppendix IndexParts checklist Getting startedTelephone base and charger installation Battery installation If you do not hear a dial toneBattery charging Displays Put in chargerInstallation options Tabletop to wall mount installationGetting started Wall mount to tabletop installation See Telephone base and charger installation onTo use the built-in answering system Are you a new cable or VoIP subscriber?To use the voicemail Telephone base layout DeleteMENU/SELECT Tone Volume Handset layoutMUTE/DELETE Telephone settings Using the menuHandset ringer volume To enter the menuTelephone base ringer volume Ringer toneTo set the duration and turn on the quiet mode Quiet modeTo turn off the quiet mode Set date and time LCD language Press Select to choose LCD languageVoicemail number To set your voicemail numberTo manually turn off these indicators Clear voicemailHome area code Key tonePress /CID or / to choose Key toneOn or Key toneOff Dial mode Telephone operation Make a callPredial a call Answer a callMute VolumeCall waiting Handset speakerphone Temporary ringer silencingTemporary tone dialing To silence the handset ringerTo review and dial a redial entry RedialTo delete a redial entry To access a number in the directory To access a number in the caller ID logTo access a number on the redial list Check voicemailTransfer a call Find handset Web addressTo start paging To end pagingMultiple handset use Join a call in progressIntercom To share an outside callTo initiate an intercom call at the telephone base Speaker or INT. Both devices display Intercom endedCall transfer using intercom Answer an incoming call during an intercom callTo answer on a cordless handset To answer at the telephone baseIntercom Directory About the directoryAdd a directory entry Press Select to choose Add contactDirectory Alphabetical search Review and dial from the directoryTo start an alphabetical search Edit a directory entry Delete a directory entrySpeed dial Assign a speed dial entryReassign a speed dial entry Dial a speed dial numberDelete a speed dial entry About caller ID Caller IDInformation about caller ID with call waiting Missed call indicator Caller ID logMemory match Review and dial from the caller ID logView dialing options Save a caller ID log entry to the directory Delete the caller ID log entries Caller ID log screen messagesTo delete an entry To delete all entriesAnswering system settings Answering systemAnnouncement Record your own announcementPlay the announcement Delete your announcementAnswer on/off To turn on or off with the telephone baseTo turn on or off with a handset or the telephone base CID orTo turn this feature on or off Call screeningNumber of rings Press Select to choose Call screeningRemote access code Message alert toneVoice language Recording timePress /CID or / to choose 3 minutes, 2 minutes or Using the answering system and voicemail together Answering system operationAnswering system and voicemail If XX new messages displays and /PLAY/STOP onMessage capacity New message indicationCall intercept Message playbackTo screen a call at the telephone base To screen a call at a handsetTo play messages with a handset To play messages at the telephone baseOptions during playback Delete all messages Record, play or delete memosTo delete all messages with the telephone base To delete all messages with a handset or the telephone baseRemote access Command DescriptionAppendix Expand your telephone systemAdd and register a handset To register a handsetReplace a handset To deregister all handsetsScreen messages Appendix Handset lights Handset and telephone base indicatorsTelephone base lights Handset icons Telephone base iconsBattery Operation Operating timeTroubleshooting My telephone does not work at allThere is no dial tone Cannot dial outMy cordless handset isn’t performing normally Low battery shows on the handset screenCharge light is off Telephone does not ring when there is an incoming call Appendix Hear other calls when using the telephone My caller ID features are not working properlyHear noise on the cordless handset and the keys do not work Telephone does not receive caller ID while on a callNew voicemail display and I don’t know why Out of range or no pwr at base shows on the handset screenCannot retrieve voicemail messages Answering system does not respond to remote commands Outgoing announcement is not clearAnswering system does not record messages Messages on the answering system are very difficult to hearCommon cure for electronic equipment Important safety instructions ECO mode Precautions for users of implanted cardiac pacemakersOperating range Maintenance Taking care of your telephoneAbout cordless telephones Rbrc sealLimited warranty What does this limited warranty cover?How do you get warranty service? FCC, Acta and IC regulations FCC PartTechnical specifications Industry CanadaIndex Index All rights reserved. Version 1 07/13
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CS6859-2, CS6859, cs6858-3 specifications

The VTech CS6859 series of cordless phones, which includes models CS6859-3, CS6859, CS6859-4, and CS6859-2, offers a range of features designed to enhance communication for residential use. Known for their reliability and user-friendly designs, these models combine modern technology with practical functionalities catering to the needs of users.

One of the standout features of the CS6859 series is its cordless design, allowing users to move freely while on calls. This series typically includes multiple handsets, making it excellent for larger homes or office spaces. Depending on the model, some configurations come with three, four, or two handsets, ensuring flexibility and extending coverage throughout the premises.

Each phone is equipped with DECT 6.0 technology. This advanced digital technology enhances the clarity of calls and reduces interference from other wireless devices, ensuring a secure connection. Additionally, DECT 6.0 provides a longer range than earlier technologies, which allows users to stay connected even when moving away from the main base unit.

The CS6859 series features a large, backlit display that makes it easy to see caller ID information, menus, and settings, even in low-light conditions. This is complemented by a straightforward keypad layout, designed for intuitive navigation. Users can store frequently called numbers in the speed dial memory, providing quick access to important contacts.

Another notable characteristic is the series’ built-in answering system. Users can record messages and review them conveniently, allowing for missed calls to be addressed promptly. The voicemail indicator alerts users of new messages, ensuring they never miss an important communication.

Additionally, the CS6859 models incorporate an eco-friendly design, as they are equipped with energy-efficient power supplies that consume less energy during operation. The series is also compatible with headsets, providing hands-free communication for added convenience.

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Overall, the VTech CS6859 series exemplifies an ideal balance of functionality and modern technology, making it a preferred choice for anyone seeking reliable cordless phone solutions. With its combination of advanced features, multiple handset options, and user-friendly design, it meets the communication needs of a variety of users, ensuring that connectivity remains seamless.
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