
Troubleshooting
Problem | Suggestion  | 
CAN ’ T CO N N EC T | • Move the handset closer to the base.. You might have moved out of range..  | 
d i s p l a y s o n m y | • If the handset is in its base and the charging light does not come on, refer to The charge light  | 
handset..  | is off in this troubleshooting guide..  | 
  | • Reset the base.. Unplug the unit’s electrical power.. Wait for 15 seconds then plug it back in..  | 
  | Allow up to one minute for the handset and base to reset.. | 
  | • Other electronic products can cause interference with your cordless phone.. Try installing your  | 
  | phone as far away as possible from these types of electronic devices such as: wireless routers,  | 
  | radios, radio towers, pager towers, cell phones, intercoms, room monitors, televisions, personal  | 
  | computers, kitchen appliances and other cordless phones.. | 
The batteries will not | • Charge the battery in the handset for at least 16 hours.. For optimum daily performance, return  | 
hold a charge.. | the handset to its base when not in use.. | 
  | • You may need to purchase a new battery, please refer to the Batteries section of this user’s  | 
  | manual.. | 
  | • Your phone might be malfunctioning.. Please refer to the Warranty section of this user’s manual  | 
  | for further instruction.. | 
  | 
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If you subscribe to DSL  | If you hear interference during conversations and/or your caller ID features aren’t functioning  | 
service  | properly, install a noise filter to the telephone line between the base unit and the telephone line  | 
  | jack. Contact your DSL provider to obtain a noise filter.  | 
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www.vtechphones.com  | 31  | 
Additional Information