VTech I5808 manual Process for gz2434 Calls, Turning Message Light Off, De-Register

Page 7

·After placing the order, send an internal referral commitment to the [VTECH ARS LABEL] team for a prepaid UPS ARS Label to be sent to the customer.

NOTE: DO NOT SEND THESE CUSTOMERS BACK TO THE RETAILER FOR REPLACEMENT (EVEN IF THEY ARE WITHIN THE FIRST 30 DAYS OF PURCHASE). IT IS IMPORTANT THAT YOU FOLLOW THIS PROCESS.

Process for gz2434 Calls

If customers call with the one or more of the following symptoms: Static/Noise; Five Beeps; Call is Fading or Cutting In and Out; No Connect and the final resolution is repair, follow the below steps:

1.Advise the customer that you will place a no charge replacement order that will be shipped via express service, which should arrive within 1-3 business days. Advise the customer that they will also receive a prepaid UPS ARS label sent via US Mail to return their original unit (no charges will be incurred by the customer).

2.You will need to place a no charge replacement order for the VTech GZ2434 using the CSAT promotion code in COPS and change the shipping method to Free Shipping- Overnight (manager use only) $0.

3.After placing the order, it will be necessary to send an internal referral commitment to the [VTECH ARS LABEL] team requesting an ARS label be sent to the customer.

If the customer is not satisfied with the express shipped replacement, offer to extend their manufacture's warranty for 6 months (this is different than a Protection Plan; Protection Plans should never be given out as a negotiation method).

Turning Message Light Off

If the Message Light on the Base does not go off even after you've listened to voice mail messages:

1.Press [PROG/CHAN].

2.Press [>] until the screen displays: MESSAGES WAITING.

3.Press [SELECT]. The screen displays: LIGHTS OFF: YES.

4.Press [SELECT] again to turn off the Message Waiting Light on Base.

2600 De-Register

2600 registered to a 2651

·In the idle mode, at the Base Unit keypad, press [*] [*] [3] [3] [5] [7] [8] [2].

2600 registered to a 2656 or 2670 ·Unplug power from the Base.

·Hold down [PAGE] while reconnecting power. When the In Use Light blinks, release the [PAGE] key.

·Hold down [PAGE] for 5 seconds. When the In Use Light begins to flash, release the [PAGE] key.

·The Handset Charging Light will blink 5 times. Within 5 seconds from when it stops blinking, press [PAGE] once

Registration of the 2600

·After charging the Handset, remove it from its Charge Cradle. If the screen displays SEARCHING FOR BASE, Press NEW. If the screen displays ENTER BASE ID, go to step 2.

Page 6 Page 8
Image 7
Page 6 Page 8
Contents Page Cordless Troubleshooting Tags De-register and register Keypad Tone Feature Vtech Telephones Keypad Tone Feature Ringer On/Melody Selection Adjust Ringer Volume2256/1256 2325/2365 Replace Process for T2406 calls SwitchTurning Message Light Off Process for gz2434 CallsDe-Register Dual-Band Frequency Twisted Pair CordsLanguage Conversion Language Conversion of Base Menus English Spanish VT2461 Mk1 Deregister ALL Handsets VT2461 Mk2a VT2461 Mk1 Deregister a Single HandsetInch 4 conductor line cord Deregistration process for Access to SoundCardConference calls Operating Range GeneralSpread Spectrum Echo Caller ID/Call Waiting ServicesCaller Id after 2nd ring Operating RangeCardiac Pacemakers Volume ControlsDate Code Sticker Crosstalk ToneLengthHandset Warmth Relocate Phone In Home EMI + Sep/PhnsHearing Aid Compatibility Clean Charging ContactsCall Waiting disconnects answering system External AntennasCalling in same Area Code Handset Locked Up BatteryRecradle unplug AC Chirping Sounds Common CureBase Unit Locked Up Single Audio Path MutesExplain Call Waiting Ringer Volume Not AdjustableLow Battery indicator Conductor Line CorfdJulian Date Ringer EquivalenceDigital Voice Table of Contents Important Safety Instructions Important Safety Instructions Introduction Getting Started Parts Check List GettingStatarted Handset LayoutInstallation and Charge of Battery in Handset Getting Started SetupGettingStarted Battery LifeGetting Started Registration Installation and Registration of Accessory HandsetBasic Operation Handset IndicatorsHandset LEDs Advance Operation Headset OperationBelt Clip Maintenance No dial tone Handset does not ring when you receive a callCase Of Difficulty Phone doesnt work at allYou cannot hear recorded messages Your Handset vibrates or shakes when a call comesYou hear other calls while using your phone Common cure for electronic equipmentWhat is not covered by this limited warranty? Warranty StatementWhat does this limited warranty cover? How long is the limited warranty period?Other Limitations How do you get warranty service?FCC Part FCC, Acta and IC RegulationsRights of the telephone company Product identifier and REN informationConnection and use with the nationwide telephone network Repair instructionsHearing aid compatibility Programming/testing of emergency numbersIC Industry Canada FCC, Acta and IC Regulations Handset Technical SpecificationsIssue Need HELP?
Top Page Image Contents