VTech gz5838 Caller ID service, Not receive caller ID Company Or the system does

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Troubleshooting

Problem	Suggestion

My caller ID features are	• Caller ID is a subscription service.. You must subscribe to this service from your local telephone
not working properly..	company for this feature to work on your telephone..
	• The caller may not be calling from an area which supports caller ID..
	• Both you and the caller’s telephone companies must use equipment which are compatible with
	caller ID service..
	• If you subscribe to DSL service, install a DSL filter to the telephone line between the telephone
	base and the telephone line jack. Contact your DSL service provider for filter information.

The system does	• Make sure you subscribe to caller ID with call waiting features provided by the local telephone
not receive caller ID	company..
or the system does	• The caller may not be calling from an area which supports caller ID..
not display caller ID	• Both you and the caller’s telephone companies must use equipment which are compatible with
during call waiting..
during call waiting..	caller ID service..
	caller ID service..
	• If you subscribe to DSL service, install a DSL filter to the telephone line between the telephone
	base and the telephone line jack. Contact your DSL service provider for filter information.

Common cure for	• If the unit is not responding normally, try putting the cordless handset in the telephone base..
electronic equipment..	If it does not seem to respond, try the following (in the order listed):
	• Disconnect the power to the telephone base..
	• Disconnect the battery on the cordless handset..
	• Wait a few minutes before connecting power to the telephone base..
	• Re-install the battery and place the cordless handset into the telephone base..
	• Wait for the cordless handset to synchronize its connection with the telephone base.. Allow up
	to one minute for this to take place..

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Additional information

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Contents Table of contents Page Congratulations Important safety instructionsBefore you begin Parts checklistInstalling handset battery InstallationTelephone line cord DSL filter Optional for DSL users Telephone base installationTo single-line Telephone jack RJ11CHandset bracket Removable handset bracket and telephone base plateCID Handset featuresCHARGE/IN USE Telephone base featuresCall waiting Telephone operationMake, answer, and end a call Set handset ringer Set date and time Dial modeLanguage Temporary tone dialingDisplay screen messages Store a speed dial entry Speed dialSpeed dial Delete a speed dial number Edit a speed dial entryRe-assign speed dial locations Dial a speed dial numberStore a directory entry DirectoryDirectory Edit a directory entry Delete a directory entry Move a directory entry to speed dial About caller ID information Caller IDReview call log Call logVarious dialing options are Remove records from call historyDial a displayed number Locate the desired record in the call logCall log display screen messages Display When Store a call log entry in the directoryBelt clip Headset operationContact your local telephone company TroubleshootingLess background noise Cannot dial out First, try all the above suggestionsSecond before dialing ModeLow Battery is Cordless handset, None of the keys or Buttons work Using the telephoneHear other calls while Hear noiseSimultaneously.. Try unplugging some of them Ring when there is anIncoming call BaseTelephone company charges may apply There is noiseOr interference Same outlet or near a microwave ovenNot display caller ID Caller ID serviceDuring call waiting Caller ID service Not receive caller ID Company Or the system doesBattery Important safety instructions Warranty MaintenanceWhat is not covered by this limited warranty? FCC, Acta and IC regulations Operating rangeFCC, Acta and IC regulations Rbrc Seal Technical specifications DSL IndexTelephone base features 91-001083-010-100 User’s manual