Cisco Systems WIP300 manual Appendix a Troubleshooting, Common Problems and Solutions

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Appendix A: Troubleshooting

This appendix provides solutions to problems that may occur during the installation and operation of the Wireless-G IP Phone. Read the description below to solve your problems. If you can't find an answer here, check the website of your Internet phone service provider or the Linksys website at www.linksys.com/international.

Common Problems and Solutions

1.When I make a telephone call, the call doesn’t go through; instead, I hear a fast busy signal. Go through this checklist until your problem is solved:

•Follow these instructions to reboot your cable or DSL modem, IP Phone, and router:

1.Power off your cable or DSL modem by unplugging its power adapter.

2.Power off the router by unplugging its power adapter.

3.Power off the IP Phone by pressing and holding down the Power On/Off button for two seconds.

4.Wait 30 seconds, and then power on your cable or DSL modem by plugging its power adapter into an electrical outlet.

5.Wait 30 seconds. Power on the router by plugging its power adapter into an electrical outlet.

6.Wait 10 seconds. Power on the IP Phone by pressing and holding down the Power On/Off button for two seconds.

7.Reboot one of your networked computers, and check for an active Internet connection.

8.Pick up the IP Phone and try your call again.

•Set up port forwarding on your router. You must specify that four port ranges be forwarded to the IP address of the IP Phone. These four port ranges are as follows: 5060-5061 (UDP), 53-53 (UDP), 69-69 (UDP), and 10000-20000 (UDP).

If you have a non-Linksys router, refer to its documentation for instructions.

Appendix A: Troubleshooting

Wireless-G IP Phone

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Common Problems and Solutions

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Contents Wireless- G Page Copyright and Trademarks Table of Contents Appendix a Troubleshooting Wireless-G IP Phone List of Figures Bottom Panel15 Forwarding 67 Enter Register Proxy IP Introduction WelcomeWhat’s in This User Guide? Introduction What’s in This User Guide? Wireless-G IP Phone Getting to Know the Wireless-G IP Phone Bottom PanelFront Panel Navigation ButtonSide Panel Back Panel Installing and Using the Wireless-G IP Phone OverviewCharging the IP Phone’s Battery Setting up the Wireless-G IP Phone Wireless-G IP Phone Wireless-G IP Phone Wireless-G IP Phone Wireless-G IP Phone Wireless-G IP Phone Wireless-G IP Phone Wireless-G IP Phone Wireless-G IP Phone Wireless-G IP Phone Wireless-G IP Phone Using the Wireless-G IP Phone Configuring the Wireless-G IP Phone Wireless-G IP Phone Home ScreenMain Menu PhonebookCall Log Configuring Your Account MailUsing the E-mail Client Option Description Write NewSpeed Dial Option Description DraftProfile Network ProfileSettings Following options Editing a Network ProfileSIP Account Configuring the Wireless-G IP Phone SIP Account Profile Password RoamingSecure Setup SettingsLanguage Alarm Clock ClockCall Settings CSpeed DialSound Settings Display SettingsKeypad Tools IP Statistics Allows you to view network packets statisticsUsing the Web-based Utility How to Access the Web-based UtilityStatus Using the Web-based Utility Phonebook E-mail screen Using the Web-based Utility Network Profile SIP Using the Web-based Utility Settings Sound Settings Display Settings Software Software InformationBootcode Bootcode InformationPassword RebootAppendix a Troubleshooting Common Problems and SolutionsApplication Start and End Protocol IP Address Enable Wireless-G IP Phone Wireless-G IP Phone Power LED does not light up Frequently Asked Questions Can I receive calls while my network is down?Appendix B Glossary Appendix B Glossary Wireless-G IP Phone Wireless-G IP Phone Appendix C Specifications TCP/IPStorage Humidity 10% to 95% Non-Condensing Appendix D Warranty Information Limited WarrantyAppendix D Warranty Information Appendix E Regulatory Information FCC StatementAppendix E Regulatory Information Wireless-G IP Phone Wireless-G IP Phone Wireless-G IP Phone Wireless-G IP Phone Wireless-G IP Phone Wireless-G IP Phone Wireless-G IP Phone Wireless-G IP Phone Wireless-G IP Phone Wireless-G IP Phone Wireless-G IP Phone Wireless-G IP Phone Appendix F Contact Information Appendix F Contact Information