Cisco Systems 8961 Features and Services Guide, Malicious, Administration Guide, Message Waiting

Page 141

Chapter 8 Configuring Features, Templates, Services, and Users

Telephony Features Available for the Cisco Unified IP Phone

Table 8-1

Telephony Features for the Cisco Unified IP Phone (continued)

 

 

 

 

 

 

 

Feature

 

Description

Configuration Reference

 

 

 

 

 

 

 

Log out of Hunt

 

Allows users to log out of a hunt group and

For more information

 

Groups

 

temporarily block calls from ringing their phone

• See the “Setting Up Services” section on

 

 

 

when they are not available to take calls. Logging

 

 

 

page 8-32.

 

 

 

out of hunt groups does not prevent non-hunt group

 

 

 

• Cisco Unified Communications Manager

 

 

 

calls from ringing their phone.

 

 

 

 

System Guide, “Understanding Route

 

 

 

 

Plans” chapter.

 

 

 

 

 

 

 

Malicious Caller

 

Allows users to notify the system administrator

For more information refer to:

 

Identification (MCID)

about suspicious calls that are received.

• Cisco Unified Communications Manager

 

 

 

 

 

 

 

 

System Guide, ““Cisco Unified IP Phone”

 

 

 

 

• Cisco Unified Communications Manager

 

 

 

 

Features and Services Guide, “Malicious

 

 

 

 

Call Identification” chapter.

 

 

 

 

 

 

Meet-Me conference

Allows a user to host a Meet-Me conference in

For more information go to the “Meet-Me

 

 

 

which other participants call a predetermined

Number/Pattern Configuration” chapter in the

 

 

 

number at a scheduled time.

Cisco Unified Communications Manager

 

 

 

 

Administration Guide.

 

 

 

 

 

 

Message Waiting

Defines directory numbers for message-waiting on

For more information, refer to:

 

 

 

and message-waiting off indicator. A directly

• Cisco Unified Communications Manager

 

 

 

connected voice-messaging system uses the

 

 

 

Administration Guide, “Message Waiting

 

 

 

specified directory number to set or to clear a

 

 

 

Configuration” chapter.

 

 

 

message-waiting indication for a particular Cisco

 

 

 

• Cisco Unified Communications Manager

 

 

 

Unified IP Phone.

 

 

 

 

System Guide, “Voice Mail Connectivity

 

 

 

 

to Cisco Unified Communications

 

 

 

 

Manager” chapter.

 

 

 

 

 

 

Message waiting

A light on the handset that indicates that a user has

For more information refer to:

 

Indicator

 

one or more new voice messages.

• Cisco Unified Communications Manager

 

 

 

 

 

 

 

 

Administration Guide, “Message Waiting

 

 

 

 

Configuration” chapter.

 

 

 

 

• Cisco Unified Communications Manager

 

 

 

 

System Guide, “Voice Mail Connectivity

 

 

 

 

to Cisco Unified Communications

 

 

 

 

Manager” chapter.

 

 

 

 

 

 

Message Waiting

The MWI is both a visual indicator, viewable from

For more information, go to the “Cisco

 

Indicator (MWI)

 

360 degrees and an audible message waiting

Unified IP Phone” chapter in the Cisco Unified

 

 

 

indicator. Users change the voice message light on

Communications Manager System Guide.

 

 

 

their handset and the audible voice message

 

 

 

 

 

 

 

indicator on their phone by logging in to their User

 

 

 

 

 

 

 

Options web pages and accessing the message

 

 

 

 

 

 

 

indicator settings. Users change the setting to on or

 

 

 

 

 

 

 

off.

 

 

 

 

 

 

 

 

 

 

Missed Call History

Allows a user to specify whether missed calls will

For more information refer to the Cisco

 

 

 

be logged in the missed calls history for a given

Unified Communications Manager

 

 

 

line appearance.

Administration Guide, “Directory Number

 

 

 

 

Configuration” chapter.

 

 

 

 

 

 

 

 

 

 

Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.5 (SIP)

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

OL-20861-01

 

 

 

 

8-15

 

 

 

 

 

 

 

Page 140 Page 142
Image 141
Page 140 Page 142
Contents Text Part Number OL-20862-01 Americas HeadquartersPage Iii N T E N T SManager Key Expansion Module Settings on the Phone Interacting with Cisco Unified Wireless APs Vii Configuring Personal DirectoryViii Status MenuTechnical Specifications Installing the Wall Mount for the Cisco Unified IP Phone E-1 Audience OverviewOrganization Chapter DescriptionXii Cisco Product Security Overview Related DocumentationCisco Unified IP Phones 8961, 9951, XiiiConvention Description Document ConventionsBoldface font XivAn Overview of the Cisco Unified IP Phone 1describes the buttons on the Cisco Unified IP Phone 1shows the main components of the Cisco Unified IP PhoneFeatures on the Cisco Unified IP Phone 2shows the main components of the Cisco Unified IP Phone 2describes the buttons on the Cisco Unified IP Phone Features on the Cisco Unified IP Phone 3shows the main components of the Cisco Unified IP Phone 3describes the buttons on the Cisco Unified IP Phone Features on the Cisco Unified IP Phone What Networking Protocols are Used? Networking Protocol Purpose Usage NotesCommunications Manager System Guide URL Authentication on Cisco Unified IP Phones sectionWhite paper See the LLDP-MED and Cisco Discovery ProtocolNologieswhitepaper0900aecd804cd46d.shtml SIPCisco Unified Communications Manager Feature OverviewSystem Guide UDPRelated Topic Configuring Telephony FeaturesSee the Overview of Supported Security Features section on Providing Users with Feature InformationTopic Reference See the Security Restrictions section onOverview of Supported Security Features Unified Communications Manager Security GuideManager Choose Administrator Feature DescriptionIP Phone section on page 3-21for more information Phones section on page 1-22for more information Cisco Unified Communications Manager Security GuideIdentifying Secure Encrypted Phone Calls Understanding Security ProfilesEstablishing and Identifying Secure Calls Security Restrictions with Conference Calls Overview Supporting 802.1X Authentication on Cisco Unified IP PhonesSecurity Restrictions OL-20861-01 Purpose For More Information Administration Guide Communications Manager AdministrationChapter in the Cisco Unified Communications Manager Task Purpose For More InformationInstalling Cisco Unified IP Phones Settings section on See the Configuring Startup NetworkSee the Ethernet Setup Menu section on Wireless NetworkTerminology Information User Guide Administration GuideRefer to the Cisco Unified IP Phone 9951, and 9971 User Guide for CiscoA P T E R Cisco Communications Manager Administration Guide Providing Power to the Cisco Unified IP Phone Power Outage Power GuidelinesReducing Power Consumption on the Phone Power Type GuidelinesObtaining Additional Information About Power Power Negotiation over LldpUnderstanding Phone Configuration Files Purpose Related Topics Understanding the Phone Startup ProcessCommunications Manager Security Refer to Cisco UnifiedConfiguration file defines how the Cisco Unified IP Phone Request the configuration fileTask Purpose Related Topics Information for the phoneAdding Phones with Auto-Registration Tool BAT updates information in the Cisco UnifiedRequires MAC Method Address? TapsAdding Phones with Auto-Registration and Taps Procedure Adding Phones Using BAT Phone TemplateDetermining the MAC Address for a Cisco Unified IP Phone OL-20861-01 Network Requirements Before You BeginUnderstanding the Cisco Unified IP Phone Components Cisco Unified Communications Manager ConfigurationHandset Rest Network and Computer PortsCisco Accessory Accessory TypeThird-Party Accessories SpeakerphoneHeadsets USB Port Data InformationExternal Speakers and Microphone Audio Quality Subjective to the User Disabling a Wired HeadsetSelect Accessories Highlight the analog headset, then press the Setup softkeyDisabling the USB Headset Wireless Headsets Select Add Bluetooth Accessory Adding a Bluetooth Wireless Headset to the PhoneUser guides that were provided with your headset Press the Applications buttonUsing External Devices Installing the Cisco Unified IP PhoneSee the Network and Computer Ports See the Headsets section on page 3-5forSection on page 3-3for guidelines WlanCisco Unified IP Phone 8961 Connections Back Cisco Unified IP Phone 8961 Cable Connections Side Cisco Unified IP Phone 9951 Cable Connections Back Cisco Unified IP Phone 9951 Cable Connections Side Cisco Unified IP Phone 9971 Cable Connections Back Cisco Unified IP Phone 9971 Cable Connections Side Cisco Unified IP Phone 8961, 9951, Connecting the FootstandPhone Display Viewing Angle Securing the Phone with a Cable LockMounting the Phone to the Wall Configuring Startup Network Settings Configuring Security on the Cisco Unified IP PhoneVerifying the Phone Startup Process Before You Begin To configure an LSC on the phone, perform these stepsCisco Unified IP Phone Model KEMs Supported Setting Up the Cisco Unified IP Color Key Expansion ModuleConnecting a Single KEM to the Cisco Unified IP Phone Power InformationRemoving a Key Expansion Module, Troubleshooting, Power Consumption206800 Cisco Unified IP Phone with Three KEMs Attached Upgrading the Key Expansion Module Key Expansion Module Settings on the PhoneTroubleshooting KEM starts to upgradeRemoving a Key Expansion Module Configuring the Cisco Unified Video Camera Setting Up the Cisco Unified Video CameraAdjusting the Camera View Area Adjusting the Camera SettingsInstallation Procedure Select Accessories Highlight Cisco Unified CameraAdjusting Auto Transmit Setting Adjusting the Brightness SettingSelect View Area Select BrightnessUsing the Cisco Unified Video Camera Post-Installation StepsUnderstanding the Wireless LAN Understanding the VoIP Wireless NetworkThis section describes the following concepts Understanding Wlan Standards and TechnologiesPart Number Band Range Standards for Wlan CommunicationsUNII-2 UNII-3Supported Countries World Mode 802.11dRadio Frequency Ranges Data Rates, Tx Power, Ranges, and Decibel TolerancesStandard Data Rate Range Receiver Sensitivity 802.11aData Rate Range Receiver Sensitivity 802.11b Wireless Modulation Technologies802.11b 802.11g 802.11a Dsss OfdmVoice QoS in a Wireless Network, VoIP Wlan Configuration, Bluetooth Wireless TechnologyAP, Channel, and Domain Relationships WLANs and RoamingComponents of the VoIP Wireless Network Interacting with Cisco Unified Wireless APsAssociating to APs Network Voice QoS in a Wireless NetworkOL-20861-01 Security for Voice Communications in WLANs Authentication MethodsInteracting with Cisco Unified Communications Manager This section contains the following itemsAuthenticated Key Management Encryption Methods Choosing AP Authentication and Encryption MethodsOr Cckm Pre-shared key, WPA2 Pre-shared key, or CckmCisco AP Configuration Key Common Management Encryption AuthenticationCisco Unified IP Phone Supported Access Points VoIP Wlan ConfigurationSupported APs and Modes UnifiedSupported Antennas Configuring Wireless LANOL-20861-01 OL-20861-01 Setup Menus on the Cisco Unified IP Phone Configuring Settings on the Cisco Unified IP PhoneTo display a submenu repeat Step Displaying a Setup MenuDisplaying a Setup Menu, IPv4 Setup Menu Options, Security Setup Menu,Unlocking and Locking Options Editing ValuesEthernet Setup Menu Option Description To ChangeSelect button PC Vlan System Enterprise Phone ConfigurationWlan Setup Menu Ssid Option Description To Change IPv4 Setup Menu Options To Cisco Unified Communications Manager Security Guide Cisco Unified Communications Manager Security See the 802.1X Authentication and Transaction Security Setup MenuLSC For this phoneTrust List Menu To the Configuring the Cisco CTL ClientSection in Cisco Unified Communications Manager Security Guide802.1X Authentication and Transaction Status VPN Configuration Menu Use this procedure to connect through VPNProcedure Steps Choose Applications VPN VPN Enabled If Auto-Detect Network Connection is disabledOL-20861-01 Configuring Features, Templates, Services, and Users Features and Services Guide, Barge Feature Description Configuration ReferenceSystem Service Parameter and select System Guide, Cisco Unified IP PhonesServices Guide, Call Pickup chapter Unified Communications Manager FeaturesCommunications Manager Features Unified Communications ManagerAdministration Guide, Cisco Unified IP Configuration System Enterprise PhonePhone Configuration chapter Administration Guide, Feature ControlManager Features and Services Guide Services GuideDevice Phone BLFFeatures and Services Guide, Cisco Call Features and Services Guide, CallDisplay Restrictions chapter Administration Guide, Directory Forward Maximum Hop Count service parameterCisco Unified Communications During a call when it is being recorded Configure the call pickup feature to supportServices Guide, Monitoring and Recording Incoming call information on the phone screenCommunications Features and Services System Guide, Understanding RouteExtention Mobility chapter in the Cisco Features and Services Guide AdministrationServices Guide, Cisco Extension From the Bulk Administration Choose Device Device DefaultsDivert, go to the Cisco Unified IP Phone Load Information fieldServices Guide, External Call Control Phone Button Template for Personal AddressBook or Speed Dials, Configuration chapter Administration Guide, Hunt GroupCommunications Manager Feature Manager Administration GuideChapters of Cisco Unified Communications Administration Guide, Message Waiting Features and Services Guide, MaliciousUnified IP Phone 9971 User Guide for Cisco Services Guide, Call Park and DirectedUnified Communications Manager SIP Monitoring section onLayout area and select Enable from Go to Product Specific ConfigurationSimultaneously Peer Firmware Sharing may also aid in firmwareAdministration Guide, Phone Button Features and Services Guide BargePlar Unified Communications Manager SecurityQRT Features and Services Guide, QualityReport Tool chapter Creating Custom Phone Rings sectionOL-20861-01 Bridge Configuration chapter Administration Guide, ConferenceServices Guide, Cisco Unified Mobility Features and Services Guide, Cisco UnifiedAdministration Guide, Time Period Administration Guide, Date/Time GroupSystem Guide, Time-of-Day Routing Park Monitoring Field Description Setting the Service Parameters for Park MonitoringField Description Configuring Product Specific Configuration Parameters List of ParametersRtcp Configuring Corporate Directories Configuring Corporate and Personal DirectoriesConfiguring Personal Directory Override Common Settings Check BoxFeature Buttons and Softkeys Dedicated FeatureButton Softkey Modifying Phone Button Templates Modifying a Phone Button Template for All CallsMcid Secure Service URL For PAB, enter the following URL Configuring Feature Control Policies Setting Up Services Feature Default ValueUnified Communications Manager Administration Guide Adding Users to Cisco Unified Communications Manager Giving Users Access to the User Options Web Pages Managing the User Options Web PagesClick Add Selected OL-20861-01 Specifying Options that Appear on the User Options Web Pages Customizing the Cisco Unified IP Phone Customizing and Modifying Configuration FilesRinglist.xml File Format Requirements Creating Custom Phone RingsPCM File Requirements for Custom Ring Types Configuring a Custom Phone RingCreating Custom Background Images List.xml File Format RequirementsList.xml Example PNG File Requirements for Custom Background Images Configuring a Custom Background ImageConfiguring Wideband Codec Automatically Disabling the Cisco Unified IP Phone Display Configuring the Idle DisplayDisplay On and Off Configuration Fields Model Information Screen, Status Menu, Model Information ScreenInformation 10-110-2 Status MenuStatus Messages Screen Select Administrator SettingsSelect Status Messages Message Description Possible Explanation and ActionIf you are using DHCP, check the Dhcp server Ethernet Setup Menu section on page 7-4for detailsOn assigning a static IP address Menu section on page 7-4section for details10-5 10-6 Unified CM Security Guide10-7 Ethernet Statistics Screen10-8 Select Status Ethernet StatisticsPort IPv4 Wlan Statistics ScreenSelect Wlan Statistics 10-910-10 Select Status Call Statistics ScreenSelect Call Statistics Call Statistics screen displays these itemsMOS LQK Voice-Quality MetricsCisco Unified IP Phone uses 10-1210-13 Select Administrator Settings Select Call Statistics10-14 Current Access Point Screen Select Current Access Point10-15 10-16 11-1 Monitoring the Cisco Unified IP Phone Remotely11-2 Accessing the Web Page for a PhoneClick Apply Config Enabling and Disabling Web Page AccessChoose Device Phone 11-3Device Information UDI11-4 Network Setup About other phone settings. -2describes these items11-5 11-6 11-7 11-8 Network Statistics11-9 11-10 LldpStreaming Statistics Device Logs5describes the items in the Streaming Statistics areas 11-1111-12 IP Phone usesConfiguring Settings on the Cisco Unified IP Phone chapter Voice Quality Metrics11-13 11-14 12-1 Resolving Startup Problems12-2 12-3 Identifying Error Messages12-4 Choose Tools Control Center Feature ServicesTo create a new configuration file, follow these steps Resolve, the configuration file may be corruptedExperiencing problems 12-5Symptom Cisco Unified IP Phone Unable to Obtain IP Address Cisco Unified IP Phone Resets UnexpectedlyVerifying the Physical Connection Identifying Intermittent Network OutagesChecking Static IP Address Settings Verifying Dhcp SettingsVerifying the Voice Vlan Configuration Verifying that the Phones Have Not Been Intentionally ResetEliminating DNS or Other Connectivity Errors Checking Power Connection12-8 Troubleshooting Cisco Unified IP Phone Security Problem Possible Cause12-9 General Troubleshooting Tips Summary Explanation12-10 12-11 Displaying these statisticsTo resolve this problem, re-enable the port from the switch Halfduxcollisionexceedthreshold12-12 12-13 12-14 Resetting the Cisco Unified IP Phone Performing Explanation12-15 Using the Quality Report Tool Monitoring the Voice Quality of Calls12-16 Cleaning the Cisco Unified IP Phone Where to Go for More Troubleshooting InformationTroubleshooting Tips Metric Change Condition12-18 Providing Information to Users Via a Website How Users Access a Voice Messaging System Installing the Synchronizer How Users Configure Personal Directory EntriesConfiguring the Synchronizer Support for International Call Logging Supporting International UsersOL-20861-01 Specification Value or Range Physical and Operating Environment SpecificationsNetwork Port Connector Cable SpecificationsNetwork and Computer Port Pinouts Pin Number FunctionTable C-3describes the Computer port connector pinouts Computer Port ConnectorOL-20861-01 Example User Information for these Procedures Basic Phone Administration StepsAdding a User From an External Ldap Directory Proceed to Configuring the Phone, page D-3Choose System Ldap Ldap Directory Click Perform Full Sync NowProceed to the section Configuring the Phone, page D-3 Configuring the PhoneExample johndoe Example doeOL-20861-01 OL-20861-01 Performing Final End User Configuration Steps Choose User Management End UserClick Device Associations Installing the Wall Mount for Cisco Unified IP Phone Before You Begin Installing the BracketFigure E-2 Mounting the Wall Bracket Figure E-3 Attaching the Phone Bracket Figure E-4 Preparing the Handset Hook Figure E-5 Attaching the Cables Figure E-6 Attaching the Phone to the Wall Bracket Machine Installing the Bracket Figure E-8 Mounting the Wall Bracket Figure E-9 Attaching the Phone Bracket Figure E-10 Preparing the Handset Hook Figure E-11 Plugging the Power Cord into the Phone Figure E-12 Attaching the Phone to the Wall Bracket Cisco Unified IP Phone Non-Lockable Wall Mount 345749 Ethernet Cable Wall bracket ComponentsInstall Non-Lockable Wall Mount for phone Figure F-4 Mount the Wall Bracket Figure F-5 Attach the Phone Bracket Figure F-6 Figure F-7 Attach phone to wall bracket Remove Phone from Non-Lockable Wall MountFigure F-8 Tab location Figure F-9 345743 Screws Anchors Phone bracket Before You Begin Figure F-13 Bracket Installation Figure F-14 Attach Phone Bracket Figure F-15 Figure F-16 Attach Phone to Wall Bracket Figure F-17 Figure F-18 OL-20861-01 IN-1 NumericsCall waiting Capf Certificate Authority Proxy Function Technical specifications Using Ldap directoriesCast IN-2IN-3 DNDEthernet Statistics screen Using Wired Headset port Hold Hold reversion HttpUSB HTTP, description HttpsMIC Cast CDP Dhcp Http Rtcp RTP SIP TCP Tftp UDPIN-5 IN-6 Intentionally Trust List Security profilesIN-7 IN-8 VPN Tftp DNSIN-9 IN-10
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